Safestyle Windows don't care about TPS

superscaper

Literally just got called by Safestyle UK. Trying to sell me double glazing.

Me: "We're on the TPS."
Safestyle: "What?"
Me: "We're on the TPS, you shouldn't be calling this number, it's actually illegal to do so for marketing".
Safestyle: "S**t happens."
Me: "What did you just say?"
Safetyle: "S**t happens."
Me: "What's your name?"
Safestyle: "Sam"
I hang up at this point to report the above to TPS, and to be honest I was a bit dumbfounded as to what to say next. Getting marketing calls midday Sunday even though we're on TPS is bad enough but to get that attitude was a bit shocking to say the least.

montyrebel

Brilliant lol

Meepster

Just do what I do when I get these kind of calls. I simply let them make an appointment to come see me. And when they turn up, deny all knowledge. The conservatory salesman was the best, turned up at appointed time, knocked on door, I answered, told him he musy have wrong address as I didn't want a conservatory, he went off on one, I then pointed out to him he MUST have the wrong address, as what could I possibly do with a conservatory in a second floor flat. CLASS! Never heard from them again...

superscaper

mwilletts wrote: »

Just do what I do when I get these kind of calls. I simply let them make an appointment to come see me. And when they turn up, deny all knowledge. The conservatory salesman was the best, turned up at appointed time, knocked on door, I answered, told him he musy have wrong address as I didn't want a conservatory, he went off on one, I then pointed out to him he MUST have the wrong address, as what could I possibly do with a conservatory in a second floor flat. CLASS! Never heard from them again...

I always intend to "next time" be witty, fast thinking and plan something etc. Never turns out that way. lol.

Meepster

superscaper wrote: »

I always intend to "next time" be witty, fast thinking and plan something etc. Never turns out that way. lol.

Well, the other thing to do is, say you're really interested and then "damn, this pen doesn't work, let me go get another" an then disappear for 10 mins...

vyle

My mum and aunt have pretty amusing ways of dealing with cold callers.

Anglian windows: Blah blah blah, do you want a conservatory, windows, etc etc etc.

my mum: I don't know why you're calling, we're on the TPS and so it's illegal for you to call us to try and sell something.

Anglian windows: Oh, this is a courtesy call, I'm not trying to sell you anything. Just seeing if there's anything you'd like to enhance your living experience.

mum: So this is all free? I'll take it all.

Anglian windows: No, it's not free...

mum: so you're trying to sell me something?

anglian windows: ooh 'eck. *hangs up*

My aunt just lets them go through their spiel and occasionally goes: "Oh that sounds lovely, yes, tell me more" etc. Then when they finish, she says: "wonderful, and I can get all that on a council house?"

They soon leave/hang up.

realised

haha

a friend of mine once told a sales caller to hold on the line while she went to get a pen

and then she went to do her weekly shop.. and hour later she came back and the man was still on the end of the line!

Reggie_Rebel

Cold Call Salesman "Am I speaking to the owner of the property?"
Mr "No I'm a burglar, want to buy a DVD?"

kalaika

superscaper wrote: »

Literally just got called by Safestyle UK. Trying to sell me double glazing.

Me: "We're on the TPS."
Safestyle: "What?"
Me: "We're on the TPS, you shouldn't be calling this number, it's actually illegal to do so for marketing"....

His attitude was appalling I would recommend an email to Safestyle to let them know.

However, did he refer to you by name when he called? If yes, then let the TPS know. If not, then he didn't know who you were and I don't think that what he did was *technically* illegal.

The reason being that my wife worked for a double glazing company a few years ago (it paid the bills...) and they cold called numbers sequentially (for example, they dialed 123100, then 123101, 123102, etc). If they got someone who was happy for a visit to be arranged, they then had to take all of the person's details (name, address, etc) to arrange it as they otherwise had no idea who they had called.

It's a similar process that would occur if I dialed a random telephone number, got through to you and asked if you were interested in buying windows/a conservatory/a hamster/whatever. I wouldn't be breaking the TPS as I wouldn't be calling *you* to sell you something, I would be calling a random number that happened to go through to you. I know if sounds like a technicality, but I think it's how they get round it. Just because you are TPS registered doesn't stop you being called if they dial a random telephone number that just so happens to be yours.

As a result, if the guy that called you didn't know who you were, then he probably was following the same process.

I'm not defending cold callers (I'm not one, and hate them and the techniques they use as much as the next person) but the above is why "I'm registered with the TPS" does not necessarily prevent all companies calling you to sell you something.

geordieracer

at least you can buy one and get one free,

i said you can buy one and get one free

kymbogs

I worked for Safestyle (sorry! I was very nice :-p) and we had a pile of phonebooks and a phone. very low-tech! We had to take a page out and just ring it from top to bottom. I don't know how TPS works now but back then when I called it just said 'this number is registered with the TPS' etc then went dead.
I'd definitely report 'sam' to Safestyle (though people often make names up) I hope they take it seriosly!