HP not fixing KNOWN dodgy laptops

boots1_2

Hi

Just an update PC World have agreed on a settlement figure and the funds will be given next week ,so if anyone else is having the same problems take a look at the website I mentioned I cant thank them enough as I would of just accepted its out of warranty tough luck

4743hudsonj

my old dv9572 had this issue 3 times in a year a half


i got it replaced free for a sony vaio fw series which is far better


you may have to fight for more funds,

they offered me £670 for a new one which would buy me an inferior model

the only thing superior was 1k so thats what i have now:)


just make sure its of equal or better spec in EVERY aspect, dont be afraid to fight


what was the exact model number of your hp?

Jon_Curtis

I have exactly the same problem with my oavillion 9655ae, lasted less than two years and HP really couldn't be less helpful.

In my job as an IT manager for the past 24 years I have always advised people to buy HP - until now. As these machines come up for replacement I will not be buying HP.

They are truly not worth dealing with if they refuse to take responsiblity for the overheating problems on the equipment they sell.

4743hudsonj

whats more worrying is that ive had two lettersince scrapping my hp saying the battery is being recalled because it caught on fore, and then the replacements they gave are being recalled as they explode:eek: haha im glad i dont have mine anymore