Paypal and Seller being Arkward

crazy_guy

I bought an item earlier from a seller who sells a large number of goods across several countries, from Hong Kong. My girlfriend asked me to buy a necklace stand thingy

It came damaged, not usable and i emailed the seller who had several 1000 positive feedback and no reply so inititated a claim through paypal.

Its now asking me to get a 3rd party to verify the damage.... it only cost £20 and the damage is self evident, couldnt i photograph this and this can be proof

What legal action could i commence against a seller in a foriegn country, i'm not the type to let something go like this

slowen

crazy_guy wrote:

I bought an item earlier from a seller who sells a large number of goods across several countries, from Hong Kong. My girlfriend asked me to buy a necklace stand thingy

It came damaged, not usable and i emailed the seller who had several 1000 positive feedback and no reply so inititated a claim through paypal.

Its now asking me to get a 3rd party to verify the damage.... it only cost £20 and the damage is self evident, couldnt i photograph this and this can be proof

What legal action could i commence against a seller in a foriegn country, i'm not the type to let something go like this

Did you pay for any insurance on the parcel or was insurance included within the cost.

You could email the seller with a photograph of the damage and see what they say as for getting a 3rd party to verify the damage is a bit of a joke

crazy_guy

Yea i paid an extra £1.50 and i emailed the seller but i have done several times with no luck. Royal mail wouldn't accept a claim without proof of postage would they, so really my only hope is through paypal.

I think i may just fax them a picture of the damage and say its self evident, it asks for someone who specialises in the field.... its a necklace holder!!

So much for paypal's buyer protection eh!

slowen

crazy_guy wrote:

Yea i paid an extra £1.50 and i emailed the seller but i have done several times with no luck. Royal mail wouldn't accept a claim without proof of postage would they, so really my only hope is through paypal.

I think i may just fax them a picture of the damage and say its self evident, it asks for someone who specialises in the field.... its a necklace holder!!

So much for paypal's buyer protection eh!

If i was you I would email the seller one more time and say you have paid extra for insured delivery which covers loss or damage and as the item is damaged the seller has to make a claim with Royal Mail as it is NOT your responsibility to make any claim to Royal Mail as the seller has to do it according to Royal Mail T&C's.

You could also tell the seller if you don't hear anything back within say 3 days you will start a paypal dispute for a "non performing seller" as the item has arrived damaged and the seller is being awkward and tell them you will start a chageback via paypal and hopefully the seller may pull their finger out

code^express

If you pay by credit card via paypal, than you can stop the payment! Only after you received your statement for C/C company, tell them the item is faulty & seller refused to refund. C/C company will stop their payment to paypal until it is resolved.

motorguy

I can't see any reason why if you provide the evidence they ask for, that they won't rule in your favour. Why not have a shop owning friend, or a friend who is a policeman, or someone of standing that you know in the community to sign a letter stating who they are and that they have examined the goods and its clear they are unusable, and fax that off to paypal?

I bought an item off a german ebayer, it never arrived, i emailed him several times, eventually took it to paypal and they refunded me. he never disputed it.

Chances are the seller doesn't get involved hoping the buyer will go away....

crazy_guy

Thanks for the replies Well i messaged him again and no response as per usual - i didnt pay by credit card, just normal card. I have invoked a claim through paypal and am looking into who can verify the damage for me at the moment as paypal are refusing to accept a obvious picture of damage

crazy_guy

pgilc1 wrote:

Why not have a shop owning friend, or a friend who is a policeman, or someone of standing that you know in the community to sign a letter stating who they are and that they have examined the goods and its clear they are unusable, and fax that off to paypal?
....

I really can't think of anyone at the current time :mad: its just not the type of item that is worthy of being examined really - but why should we be 20 quid out of pocket.