Can I get a refund from Specsavers?

makapo

nedmundo wrote: »

If the laser clinic prescription turns out to be wrong, alarm bells should be ringing!

Yes, very good point.

nedmundo

I had this happen to one of of my patients once. I even offered to point her in the right direction, as she was so keen on having laser treatment.

Unfortunately she insisted on going back to the same place because they offered interest free credit. You just can't help some folks!

It's an interesting scenario - Let us know what happens!

sillyvixen

the op will have to go back to ss for a retest if the prescription is in doubt.. 1.25 seems a big mistake to make - did the person at the lazer clinic say it was wrong (can the op see out of the new glasses) or has the the op got 2 seperate prescriptions with a difference in the middle figure (cyl/cylinder with different + or - before the figure) and concluded that the prescription was wrong.

if both prescriptions were written as given to the op it may help!

pinkshoes

So if one of the glasses lenses are wrong by 1.25, have you been having problems seeing out of them?

Don't forget that Specsavers measured your actual eye vision, and this laser company are just using the lens to assess your vision. At this point I would have more faith in the person who actually viewed the eye!

Under SOGA, they can offer a replacement, repair or refund. A repair or replacement would be suitable should they be proven to have been wrong.

How about you ask them to give you another test to verify the lense strength required?

nedmundo

Of course, they may charge for their time, if it turns out that they have got the prescription right in the 1st place.

makapo

pinkshoes wrote: »

Don't forget that Specsavers measured your actual eye vision, and this laser company are just using the lens to assess your vision. At this point I would have more faith in the person who actually viewed the eye!

Under SOGA, they can offer a replacement, repair or refund. A repair or replacement would be suitable should they be proven to have been wrong.

How about you ask them to give you another test to verify the lense strength required?

I think the OP is looking for a full refund of her £200, not a replacement.

To me it seems unlikely that Specsavers would offer that, even if it did turn out that the Rx was wrong. No reason they should refund for the frames. More likely they wouldn't offer any kind of refund, but would remake the lenses.

nedmundo

So - how didya get on?

scullster

Tozer wrote: »

Are you trying to look for an excuse to get your money back?

Yup - I certainly think so.

Does the Sales of Goods Act say that the customer is entitled to a refund, or does it say that it is up to the retailer? I thought there was a great deal of confusion on this issue as I thought the decision was with the retailer, it was their choice how to rectify, but a lot of retailers offer refund as goodwill.

According to the BERR website though (http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html), it states that if faulty or not fit for purpose, the customer is entitled to a refund if they act quickly.

So therefore, "its up to the retailer to decide the course of action" is a retailer myth?

Under the circumstances, it will be up to the individual to prove specsavers' prescription was in error. They would no doubt offer a repeat examination given the OP has had a "second opinion" - if Specsavers, admit an error then according to BERR, there could be recourse. Otherwise, the OP would have to go to an independent (who wasn't trying to sell them glasses or laser surgery)

System

Give the OP a refund for the lens that was wrong.

What the OP would then do with a pair of frames and a single lens is anybody's guess :rotfl:

Lil_Me_2

2 years ago I bought 2 pairs of glasses from specsavers, I noticed that one pair (with reactions lenses) kept giving me headaches so I just stopped wearing them. 18 months later just before I went on holiday and wanted the reactions I took both pairs of glasses to Boots who told me that the lenses in the glasses were the wrong way round -left in right and right in left. They also told me my prescription had changed since then too.

I took the wrong pair back to specsavers and they confirmed the mistake and I got a brand new pair of glasses with the new prescription in them. So in general I found them to be quite accommodating even 18 months later.

As the problem is with the eye test itself and not with the glasses I think the best you could hope for is a refund on the eye test (if you can prove that the eye test is significantly wrong which may involve going to another place for another test) and then I'm sure specsavers will change the lenses in your glasses to the correct prescription but I doubt you'll get a refund.