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Bank Charges where do I send the letter

Hi

I am attempting to reclaim £1935 in bank charges from Nat West. I followed the advice on the Consumer Action group website and sent my request for a list of charges to the address that NW registered with the Data Protection Commisioner.

My question is simple, do I send my request for a refund to the same Head Office address or to the branch that our accs are held at?

Should I send the letter by recorded mail?

Really could do with this money back

Thanks

j
:mad:
:hello: :
Widow, mother, chubby chick & student. Desperate for change

Comments

  • bookworm1363
    bookworm1363 Posts: 812 Forumite
    Part of the Furniture Photogenic Combo Breaker
    Your local branch will do.

    Some recommend Special Delivery to ensure you have proof of sending. I don't bother at this stage, but that's just me.
  • worto03
    worto03 Posts: 461 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Hi,

    I sent mine by special delivery to the head office of HSBC, never did work out what the diference was between recorded & special delivery was though?

    I'm using this website mostly for info

    [HTML]http://www.penaltycharges.co.uk/[/HTML]

    good luck,
    worto.
  • Keith
    Keith Posts: 2,924 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    worto03 wrote:
    I sent mine by special delivery to the head office of HSBC, never did work out what the diference was between recorded & special delivery was though

    Special is guarenteed for the next working day if posted Monday - Friday. Recorded is first class which must be signed for, it can take anything up to 7 days after posting to be recieved.

    Keith
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