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BT complaints
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I might still end up with my number port, but not until the 10th of march!!!
BT have set up a live line that dosent work, the initial order was missing the number port, I will need an engineer visit to repair a faulty line I have been unable to make a call on.
The BT line (might) be capable of Broadband by Friday of next week (29/2) if I am lucky.
To be fair to the lady from the high level complaints department, she does seem to be trying her hardest to sort this out.
It does seem wrong that I have to complain to the CEO before I have my line put in correctly.
Any further news I will post & let you all know...:beer: Heaven dosent want me & Hell is scared I'll take over!0 -
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update
Finally got a working line for both phone & broadband on Tuesday 5pm.
still waiting on the number port, but so far the lady from BT has been magnificent.
all I need is the number port & I will be (almost) overjoyed.:beer: Heaven dosent want me & Hell is scared I'll take over!0 -
Finally got a working line for both phone & broadband on Tuesday 5pm.
still waiting on the number port, but so far the lady from BT has been magnificent.
all I need is the number port & I will be (almost) overjoyed.0 -
This is a most excellent thread. I have what I would call (but many others wouldn't!) a huge complaint with BT.
I have replied to the customer services team email, but moved them down to the cc line, and made Ben V the main adressee, and had a response within 11 minutes from him, saying "I will ask our high level complaints team to look into this. Ben".
Watch this space...0 -
suzywong666 wrote: »I have replied to the customer services team email, but moved them down to the cc line, and made Ben V the main adressee, and had a response within 11 minutes from him, saying "I will ask our high level complaints team to look into this. Ben".Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
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I'm new to this so bear with me please.
...got similar gripes to others i've read here. problems with BT customer service: hub phone going belly up then trying to get a replacement - interminable of amounts of time on the phone, getting them to finally (with reluctance) agree to send out a new phone which didn't actually arrive even though they swore it had and so on...resulting in weeks without a hub phone.
Finally received a replacement and it was ok for along while but now the sound quality intermittently nose dives and sounds like you're talking under water. These aspects are all a pain but verry irritating is that subsequently it's been impossible to get a response to complaint letters and e-mails.
...On top of all this, our bill (Option 3 Total Broadband phone+internet etc) hovers around £60 to £70 per month. I'd be really interested to know if this
is the norm because it's killing us. Like i said we can't get any info from BT on the subject!?
Regards
Helmyson0 -
BT produced my bill over a week early according to their online billing system. The DD will go out earlier as a result of this.
Apparently this was due to a "technical error".0 -
I tried the Ben email and it bounced back as invalid - have checked I typed it in correct and can't see any problem.
Anyone else had this happen or are people still getting their problems resolved this way?0 -
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The number for BT'S High Level Escalation team is 0808 100 4488 (freephone) or fax 01332 577488.Or you can email [EMAIL="hleteam@bt.com"]hleteam@bt.com[/EMAIL]. They should be able to deal with complaints etc. You could also try [EMAIL="ben.verwayyen@bt.com"]ben.verwayyen@bt.com[/EMAIL] - i got a reply within hours, so it's worth a try! Also, the number for BT complaints is 0800 545458! :rotfl:
I Don't know about the email but i just phoned the High level team ( a department to only deal with directors complaints!) Result! she took all info, told me that she'd get the correct dept with full system access to phone me back V soon and that she'd phone me back herself to check they had phoned! After spending 3 4hour sessions on the phone to india in the last 2 weeks:mad: :mad: she is a breath of fresh air! Thanks to all in this amazing forum thread!!:T0
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