BT complaints

JessieMG84

BT_company_representative wrote: »

Hi JessieMG84

I have just seen your post and would like to help you with this. If you check out my profile section you will find my contact details and if you send over your info I will gladly look into this for you..

Regards David

Thanks I have followed you link on your profile and sent in hmthe form. Hope to hear from you soon.

Kind regards

Jessica

spikescot2005

I have had several issues with BT one per month nothing seems to go smoothly. I now want to make a complaint as non of the managers have taken me seriously or understand the point i am trying to make. Does anyone have an email address i could write to, someone that will listen and take action.

Thanks in advance.

flyingbug

I also would love an email address to write to ,I have contacted BT twice on the BT contact us on their web site but problem still not sorted
also I have telephoned twice,only to be told each time it will be fixed within 24/48hrs
5 days later still not fixed

Mikee_Diablo

BT_company_representative wrote: »

Hi guys,

@ Mikee Diablo and Kevin83 I can't see an email from you there, have you been contacted back yet about this?

@ ...cherry... and FedupPhil if you haven't heard anything back yet get in touch.

Thanks,

Stephanie

Yes, I did receive a call from BT stating that all charges has been cleared off and my final bill would be amended accordingly.

I was delighted to receive my final bill this evening to discover that once again I've been lied to and what should be (according to the information on the bill) a final bill of £8.30 is in fact a bill for £148.41 because once again, BT has told me a steaming pile of horse manure.

Can I please ask how is it possible to mess this up so many times on just ONE account? It's almost as if your staff are encouraging me to phone up and shout at them. I appreciate that you are but one voice of the company but the level of incompetence in dealing with something so straightforward is mind-boggling quite frankly.

I shall e-mail in again tomorrow, mentioning this thread. It's my fervent hope that you are able to help and resolve this in a satisfactory manner as to be perfectly honest, the stress involved here is actually starting to make me ill.

Kevin83

Same here Mikee Diablo, already out of pocket on this one and not seeing a refund or account credit after being promised one.

BT_company_representative

Hi Mikee Diablo

I have just checked and can�t seem to find any e-mail from you, if you haven�t sent it yet check out my profile section were you will find my contact details. If you have already sent this over drop me a PM with the e-mail ref and I will get this sorted for you.

Regards David

arjar

I discovered this week that my 96 yr old mother-in-law has been paying £69.50 a month for her BT home phone. Just a phone - one line, no broadband. She's been paying a fortune for daytime calls rather than transferring to the 'Anytime' option. (I don't think she knew anything about 'options', and was just accepting continuously rising direct debit demands). She's a proud and independent lady, so hadn't wanted to 'make a fuss', so I only discovered this by accident. I helped her to change her contract and she now pays less than £15 a month for unlimited calls.

My question is this. Does BT have any responsibility for identifying and helping vulnerable customers who are clearly paying massively more than they need to for basic service? It must have been obvious to anyone in BT looking at her bills that she was overpaying. Or is it such a brutal, greedy outfit that it simply takes the cash from anyone vulnerable enough to not understand they are being exploited? I wonder how many other vulnerable people are overpaying like this. Is this something I can raise with Ofcom - or is there any other body that might be able to require some sort of more ethical behaviour. All practical advice welcome. Oh -and please don't just say 'caveat emptor', or 'it's a tough old world' etc. I simply can't accept that the old and the weak are fair game for massive corporations.

Riche1976

[FONT=&quot]BT has today restricted my 92 year old gran's phone line for non-payment of her bill!! She only received it on Saturday!! They often give her threatening recorded messages within a couple of days (or on occasion the same day) as getting her bill.

This isn't the first time BT have shown their contempt for her, a few years ago she had a fault on her BT line and they took weeks to repair it, then when they turned up.. apparently it needed a part and would be two more weeks. The next day her story was mentioned in our local paper and then by a miracle they managed to find one and came to fit it that same afternoon!! They also promised compensation, only about £10 but it wasn't recorded so didn't get put on her account!! What a surprise!!

Calling BT is a horrid experience for even me and I'm 55 years her junior!! Then when you eventually get through the ream of automated menu's and get to finally speak to a human, I always struggle to understand their accent!

It turns out they've even done this to my neighbour and I'm 20 miles away so wonder how many more upset customers there are!! What a thoroughly useless, awful company!![/FONT]

Mikee_Diablo

Hi David,

I e-mailed in about my ongoing woe last night. I did attempt to send you the reference but apparently your profile isn't set up to receive PM's. Might be just the over elaborate forum complicating matters mind... anyhow, the latest gripe is in. Any help you can provide will be most appreciated.

Many thanks

BT_company_representative

Hi Mikee Diablo,

We have your email here so you'll be contacted back about it shortly

@ Riche1976, did you get this sorted in the end? If not, send in her details (check if she's happy for you to send in her details first though!) You can get our "Contact Us" link by clicking on my profile page.

Thanks,

Stephanie