Talk Talk Mobile as part of your package - better check your bill

noel64

We signed up to Talk Talk in Summer 2006 for a broadband and phone package. In addition we added a pay as you go talk talk mobile sim card to our account. This automatically gets topped up with £10 every month.

However my wife was always having to top up the mobile on a very regular basis which made us question whether the phone was actually being topped up. We contacted Talk Talk mobile and they admitted that while they had been adding the £10 to our bill every month, they hadn't actually been topping up the phone since the contract had started and agreed that they would now need to credit our account with a "substantial sum".

However the person in the call centre didn't have the authority to do this. It has to be passed on to a mythical "recalculations department". To me it seems a simple calculation £10 per month for the period of my contract which is over £300.

Although I was promised a response in 7 days its now 1 month later. Still no credit or the phone call from the person who was getting back to me

I will keep on making phone calls to Talk Talk to try and get my money back.

However, if this has happened to me then there is a good chance that there are other talk talk mobile customers who may also be paying for top up that hasn't been applied also. Check your useage carefully!!!!

amilotte

ANOTHER TT complaint............. :rolleyes:

As a poster advised me on my problems with TT, I would put everything in writing and keep copies of all correspondence. Amazing how they instructed a debt collection agency within two days when they tried to get money out of me but then drag their heels when it is the other way around :mad:

Hope you manage to get this resolves asap.