Go go pets hamsters & accessories stock updates & discussion.

gem_123_2

Maximouse wrote: »

I went in there last week and they'd never heard of them!

they only put them on the shelves today the lady said they had sold loads today, i was in the store an hour ago and they still have quite a few left

gem_123_2

gem_123 wrote: »

they only put them on the shelves today the lady said they had sold loads today, i was in the store an hour ago and they still have quite a few left

the sunderland tj hughes said the same thing to me that they had neva heard of them and they have neva had them in

pandagirl03

momoffour wrote: »

Hi
I would like to make all you ladies aware of a company that i feel properly concerned about.
I bought some go go stuff from HOORAY FOR TOYS on tuesday night , i bought 2 houses, 4 hamsters and some beds and carriers for my FOUR DAUGHTERS . I went into check my order status yesterday afternoon only to find it had been cancelled .I rang the company and spk to women who asked me my name and without looking at order said straight away yes i cancelled it and sent you a email last night ( wed n ight ) ,when i advised i hadnt got the email and asked her the reason why she cancelled she said really rudely , the reasons are in the email check your spam, so i said ive checked the spam and its not there , she then said im terminating this call im not being spken to lke this,when all i had done was ask why order had been cancelled .
After much trying to call back for over a hour and no answer on the phone i decdied to call today.I have checked my bank only to find she took money for order YESTERDAY , when she said she cancelled it the night BEFORE....I am very worried there is no answer on the phone and no email adviseing why cancelled , and no refund.
This is extremly worrying and confusing .I see she has put a note on web saying rude customers etc and only 2 per item, well i wasnt rude and have 4 girls all of which want go gos .There was nt any restrictions on the site when i ordered and i paid the rrp price .

This is DISGUSTING SERVICE [TEXT DELETED].
They should of not takem my money and especially if she said she cancelled the night before .[TEXT DELETED], now not answering the phone all day and from half 4 yesterday .

Thought i would let you all know ..[TEXT DELETED]

I have now had to resort to doing a charge back on my card.

Alot of people on this forum have ordered from them and find them to be very good and the lady very helpfull. I have not ordered from them yet because i only need one thing and keep missing it.

She has said to people of this forum and on her website that she will cancel orders for large amounts.

mookie

momoffour wrote: »

Hi
I would like to make all you ladies aware of a company that i feel properly concerned about.
I bought some go go stuff from HOORAY FOR TOYS on tuesday night , i bought 2 houses, 4 hamsters and some beds and carriers for my FOUR DAUGHTERS . I went into check my order status yesterday afternoon only to find it had been cancelled .I rang the company and spk to women who asked me my name and without looking at order said straight away yes i cancelled it and sent you a email last night ( wed n ight ) ,when i advised i hadnt got the email and asked her the reason why she cancelled she said really rudely , the reasons are in the email check your spam, so i said ive checked the spam and its not there , she then said im terminating this call im not being spken to lke this,when all i had done was ask why order had been cancelled .
After much trying to call back for over a hour and no answer on the phone i decdied to call today.I have checked my bank only to find she took money for order YESTERDAY , when she said she cancelled it the night BEFORE....I am very worried there is no answer on the phone and no email adviseing why cancelled , and no refund.
This is extremly worrying and confusing .I see she has put a note on web saying rude customers etc and only 2 per item, well i wasnt rude and have 4 girls all of which want go gos .There was nt any restrictions on the site when i ordered and i paid the rrp price .

This is DISGUSTING SERVICE [TEXT DELETED].
They should of not takem my money and especially if she said she cancelled the night before .[TEXT DELETED], now not answering the phone all day and from half 4 yesterday .

Thought i would let you all know ..[TEXT DELETED]

I have now had to resort to doing a charge back on my card.

Don't panic just yet regarding your money, its possible that the payment went through at the time you placed your order, which since has not been fulfilled they would then either reverse or refund the transaction which can take up to 5 working days to credit back onto your account.

And don't worry I don't work for a toy shop, I used to work in a bank the store should at least have the decency to tell you their standard practise in this scenario.

lisawood78

The order and payment was probably processed before the amounts were noticed and cancelled, payments always take a day or so to show up on bank statements etc, and the same if not longer to go back on.

momoffour

Hi Lisa
It only said restrictions on the houses that was minimum of 2 which is what i needed .

Glad you have done well but it doesnt alter the fact that she took my money and wont asnwer the phone [TEXT DELETED].Also today when play listed stock and amazon i couldnt buy any as card was up to limit .

3mummy

I've just finished looking through all the posts made since lunchtime, relieved there were no balls available while I was out, phew.

momoffour

Yes i understand that but why did she say she cancelled the order the nigth before and took the money the following day ?

lizdav

retracted - seen that restriction was supposed to be on houses only.

Sorry

lisawood78

momoffour wrote: »

Yes i understand that but why did she say she cancelled the order the nigth before and took the money the following day ?

As explained, the money was probably taken right away via the website when you ordered, this can take a day or so to show up (hence the delay)
It would then have been manually cancelled.
I'm sure that restrictions were in place on Tuesday night on Hammies, or perhaps not seeing other posts, my mind is hammy scrambled!
Hopefully the refund will show in a few days and you can try again elsewhere.