woolwich open plan no chip & pin help

hughst

Just spent the last 2 hours on the phone trying to get Barclays / woolwich open plan to send me out a chip & pin card for when I go on holiday. I have an open plan main mortgage and an open plan reserve through a visa card. I owe them around 6000.00 on the reserve and have another 5000.00 to spend if and when I like. what a nightmare they hadn’t got a clue what they where doing even though I gave them the details of my account. apparently because I have an old style open plan card and cheque book The girl told me that they where doing away with the old open plan card as well as the cheque book and now you have to request a cheque when your book runs done Oh and they couldn’t phone me back is it just me or is other people being treated the same. If anyone has any suggestions please advice

wirm

did you threaten them? If you don't send me out ...... I will move my account else-where?

try asking for a superviser if the person is not being very helpful!