Refunds Via Cheque

BenCr

Hi

I recently bought a car that broke down after less than a week. The dealer included 3months waranty so i took it back to them and when they investigated they offered me my money back or another similar priced car of the lot.

I decided to get my money back as there was nothing i wanted around the same price so now they are sorting that out but it seems they are going to try and pay me back by cheque.

The problem is I will be stuck without a car until the cheque clears and i can afford to buy a replacement

I paid for the car by debit card. Can i force them to refund the money back to my debit card? If not, can I keep the curtesy car until the check clears, after all, they would not let me drive away in a car that i paid for by cheque before it cleared.

Thanks
Ben

amersall

i am no expert on this but i would want the money put back on my card. have they given you a reason why they have to give you a cheque?

BenCr

No, they have predictably been draging their heels about the whole thing. I've got the name of the after sales care manager so im gonna ring him this afternoon, i dont expect to get through to him though, the reception will likley screen the call.

amersall

well that is par for the course with dealers. i am sure someone will be along to give you some advice, sorry i could not be of more help

bap98189

Most likely the person you spoke to just doesn't know how to do refunds on the card system, but does know how to write a cheque.

A cheque will clear in 3 days. Debit card refunds do not always go through immediately. If I were you I would take the cheque and bank it immediately. You may spend longer then 3 days convincing them to get someone to do the refund onto your card.

The_Pedant

Plus, card refunds can themselves often take a few days to reach your account.

Mankysteve

bap98189 wrote: »

Most likely the person you spoke to just doesn't know how to do refunds on the card system, but does know how to write a cheque.

A cheque will clear in 3 days. Debit card refunds do not always go through immediately. If I were you I would take the cheque and bank it immediately. You may spend longer then 3 days convincing them to get someone to do the refund onto your card.

I have heard it take upto 30days for a debit card refund to go though I have seen up to ten days. The cheque would clear in 3days while a card can take longer.