Car Insurance Refund Rip Off

kwaks

Inky_Pete wrote: »

I'm in a similar position in as much as my partner has bought a new car half way through her year long policy and her current insurer (Budget) has quoted a ridiculous premium on it - between 3 and 4 times as expensive as quotes we've got via internet search engines.

When we enquired about cancelling the Budget policy to go with one of the cheaper quotes they are insisting that there would be a cancellation fee of £35 (fair enough), but that there would also be no refund at all for the unused 6 months of the policy!

I've spoken to various people at Budget and have finally been promised a call from a "senior manager" on Monday, but so far everyone is just sticking to the script and insisting that this is the way it must be.

I've since found this on the Financial Ombudsman Service website -



- (It's issue 54 of their newsletter but I can't post links as a new user) - it contains this case study of an upheld complaint which seems to cover my situation nicely.

Fingers crossed that I can make someone see sense on Monday!

Usually I don't get asked to pay cancellation charges and do get a refund. Maybe thats because when I call them up and ask them to put the insurance on hold as I no longer have the car its them that say they need to cancel