is it a rip off?

IanAv

The mechanical time clock on my Economy 7 "blew", after speaking to British Gas, they quoted me a new flat rate tarriff, which is much cheaper.However they say that I must pay for a new meter at a cost of £250.00 although the meter is not faulty and is stuck on day rate. Is this right ?

Premier_2

No. If you were on E7 and the meter fails but you want to remain on E7, they should replace the meter free of charge (in my opinion)

If they wont do this, switch to a supplier that will


Edit: or are you saying you now want a single rate supply?
Some suppliers charge to change the meter, whilst others are happy to supply on a single rate even with a dual rate meter. (I'm not sure what BG policy is)
However £250 for a different meter sounds steep to me.

Joyful

I would check again as £250 seems very steep to me.

The_Pedant

I thought the timer & the meter were the property of the network provider. Therefore if they fail it is up to them to replace.

I'm with BG on a single rate tarriff & they replace my meter (routine, due to age?) for a new digital one, free of charge.

It sounds to me more like they're trying to charge you for replacing a meter, as if it was your fault it stopped working.

It's been a looong time since I worked it out, but to make E7 viable, you needed to use something like 1/3rd of your power on the cheap rate to make it worthwhile.

Just tell them if they're not willing to replace the meter you're more than willing to move to another supplier who will?

spiro

IanAv wrote: »

The mechanical time clock on my Economy 7 "blew", after speaking to British Gas, they quoted me a new flat rate tarriff, which is much cheaper.However they say that I must pay for a new meter at a cost of £250.00 although the meter is not faulty and is stuck on day rate. Is this right ?

If your meter is stuck on 'Day' rate just tell them you want to move from E7 to a 24/7 tariff. Meter is recording what you use so your not ripping anyone off. Plan B is to phone up and say there is a problem with the meter which they have an obligation to resolve, once that is done then call back and ask to go on a new tariff they just then add the 2 reading together to work out your consumption Simplees. :rotfl:

digimate

IanAv wrote: »

The mechanical time clock on my Economy 7 "blew", after speaking to British Gas, they quoted me a new flat rate tarriff, which is much cheaper.However they say that I must pay for a new meter at a cost of £250.00 although the meter is not faulty and is stuck on day rate. Is this right ?

Re above, if the timing device has stopped working - its upto your supplier to get this fixed for you. if ypu are wishing to stay on economy 7, demand that an engineer come out to fix the timing device as anything you use on your night rate (cheap rate), will be charged at the higher rate and your bills will be more expensive.

All in all, get into contact with your supplier and tell them your not paying for a replacement meter and demand that they fix your current one.

Hope this helps.

Dee x:cool: