Best Phone & Broadband package?

ShaShaSha

Hi there, we have had several telephone companies in previous properties and have always had problems with incorrect billing and having to phone/mail to resolve, bad customer services etc. It always seemed so much hassle just to be billed right...so when we moved we decided to get a dongle and just use the mobiles on pay as you go.

But with a baby due in March and us living in the countryside, id like to have a telephone line just incase, and preferably internet as the dongle is costing quite a bit of money as well as the cost of mobile calls.

Can someone tell me which providers they would recommend? for correct billing and good customer services?

Thanks in advance

limota

ShaShaSha, check BT.com - for telephone only - BT is offering a free installation (not paying the connection fee of £122.50) with for 18 month contract - then you can check O2 site for BB - with 3 months free offer ending 31st October, Thats what I opted out for recently. Good luck.

terra_ferma

limota wrote: »

ShaShaSha, check BT.com - for telephone only - BT is offering a free installation (not paying the connection fee of £122.50) with for 18 month contract - then you can check O2 site for BB - with 3 months free offer ending 31st October, Thats what I opted out for recently. Good luck.

Don't forget the cashback too, up to £100, and if you are an O2 customer you get a discount.
Just signed up with them today. And I'm with BT, £0pm, free eve and weekend calls with a 12 months contract.

utilitybroker

terra_ferma wrote: »

Don't forget the cashback too, up to £100, and if you are an O2 customer you get a discount.
Just signed up with them today. And I'm with BT, £0pm, free eve and weekend calls with a 12 months contract.

Its worth noting you cant combine the BT free connection offer (18 month contract) with the free evening and weekend deal (12 month rolling contract).

ShaShaSha

limota wrote: »

ShaShaSha, check BT.com - for telephone only - BT is offering a free installation (not paying the connection fee of £122.50) with for 18 month contract - then you can check O2 site for BB - with 3 months free offer ending 31st October, Thats what I opted out for recently. Good luck.

Ive looked online and cant find the free connection? we dont have a working line, but we do have a line into this house - will the free connection apply to us in scotland?

We are with o2 aswell!! so will have a look at broadband!

Heinz

ShaShaSha wrote: »

Ive looked online and cant find the free connection? - will the free connection apply to us in scotland?

At least until Alex Salmond gets his way, Scotland is part of the UK so the offer applies there too.

However, BT's websites are particularly convoluted but the offer is still to be found only if you persist - see HERE (ignore the 30 September 2009 end date thereon, the offer has been extended at least until 31 December 2009 now).

If you get one of the numerous BT personnel who denes all knowledge of the offer when you ring, ask to be transferred to the Customer Options Team (most of them know about it). If you still get problems, hang up and try again. Eventually, you will reach someone with the required training.

MothballsWallet

[sarcasm]Heinz - people in BT are trained? Wow! [/sarcasm]

soulmate4ever

Newbie to the forum:
I'm considering changing my broadband connection, to Broadbnad and Telephone combined. I thought I'd sign on to the forum to ask if anyone new of any great deals with fast internet and free calls?

Hughesy84

limota wrote: »

ShaShaSha, check BT.com - for telephone only - BT is offering a free installation (not paying the connection fee of £122.50) with for 18 month contract - then you can check O2 site for BB - with 3 months free offer ending 31st October, Thats what I opted out for recently. Good luck.

Me too. If your on 02 contract you get a discount too.

If you use TOPCASHBACK website then you can probably get your broadband for more or less free. :T

sooziemonkey

Heinz wrote: »

see here (ignore the 30 September 2009 end date thereon, the offer has been extended at least until 31 December 2009 now).

Hi!

I'm a bit useless at ringing and standing my ground - how do you know the offer has now been extended? If it stated it somewhere at least I could say 'but it IS' hehe, otherwise they may just go - it only says til September and I'll go - ooh yeah ok....!

On a side note - I don't really understand why we have to pay for a new phone line as there is an active phone line in the house...just not BT - surely it's the same technology that runs to and from the exchange

macman

sooziemonkey wrote: »

Hi!

I'm a bit useless at ringing and standing my ground - how do you know the offer has now been extended? If it stated it somewhere at least I could say 'but it IS' hehe, otherwise they may just go - it only says til September and I'll go - ooh yeah ok....!

On a side note - I don't really understand why we have to pay for a new phone line as there is an active phone line in the house...just not BT - surely it's the same technology that runs to and from the exchange

It depends what it's connected to at the exchange and the LLU status.
Who is your existing line with and what is the exchange?
What does the O2 checker say when you put your number into it?