Buyer complaining faulty but was stated as thus

li'l_p

I sold an item on ebay, and stated that it was sold as faulty - spares/repair. I had bought it myself like this, but as I also won another at the same time, I decided to sell this one on exactly the same, as spares/repair.

The buyer has received the item and is now complaining that the item is faulty and is going to cost her a lot more to have it repaired, as she has had it looked at by a technician.

What is the stance on this, considering I sold it as spares/repair. Would paypal rule against me if she requested a refund?

Help!

cyberbob

If she went for a SNAD via paypal and the reason being that it needed repair as long as your listing stated this you should win the dispute. It all depends how she words the dispute.

You could always offer her a refund if she returns the item at her cost and see what she says. The problem with that is you will be out of pocket regarding FVF and listing fees and have to resell it.

I would personally probably email her and point out politely the wording in the listing and wait and see if a dispute is opened.

li'l_p

After a few emails back and forth, she is escalalting it to a Paypal claim. I am at a complete loss with the woman as for a start she is completely illiterate, which says a lot really. In one message she stated that I 'could of at least offered a part refund towards the cost of repairs'.

So, not only did I list it as faulty for spares and repairs, I should have stated that I would be contributing towards the cost of repairs! Ludicrous.

DaveAshton

Just checking you're not a business seller. Businesses have to sell things "fit for purpose", so selling faulty goods is a big no-no.

Paypal should side with you on this if you're a private seller though. I assume you've responded to her Paypal claim with the text from the item's description?

cyberbob

You should win the claim. You just may have to prod paypal a little. Some people you just can't reason with

soolin

I would be quite pro active here with paypal, just keep pointing them to your description that says item is being sold for parts and is faulty.

li'l_p

Thanks for the replies everyone.

No, I am not a business seller. Just Joe Public selling odd bits & bobs. It was stated clearly as being sold as faulty for spares/repair so I don't know what bit of this she didn't understand.

I am really shocked that she even wanted a partial refund towards the cost of repair. She had the cheek to say that she had had it looked at by a local repair shop, who in a later message transpired as being her brother-in-law!!!

I await the dispute being raised now... I am past communicating with her now.

sequence

DaveAshton wrote: »

Just checking you're not a business seller. Businesses have to sell things "fit for purpose", so selling faulty goods is a big no-no.

Paypal should side with you on this if you're a private seller though. I assume you've responded to her Paypal claim with the text from the item's description?

I seriously doubt that is true, judging by the huge number of faulty items business's sellers on eBay (sellers dedicated to selling faulty equipment). In fact I was one for a while. Hope I wasn't breaking the law.... :rotfl:

I could be wrong though.

pursestring

In June I sold an item by auction as faulty and the buyer raised a SNAD dispute through PayPal. PP decided in my favour. I think as long as the OP has clearly stated in the listing that the item is faulty / for spares & repairs only he should win the case.

li'l_p

She has not responded and no sign of a Paypal claim, thankfully. Heard no more from her. Think it was my last message "I would be interested to hear what Paypal have to say about an item was that was described/sold as faulty, being reported as 'not as described' for being, yes you've guessed it, faulty!".

Some people...