Royal Mail - refused compensation

custardy

K_P83 wrote: »

I know this doesn't help with OPs problem as they're probably not going to come back & it's an "old" thread,

BUT

recorded delivery - i thought this was up to the value of about £36? So no matter what you're sending, so long as it's not worth more than (lets say for e.g. £36) £36,t hen you should be eligible for £36 compensation, whether it's jewellery or a box of chocolates. no its £39 (100 times the value of a 1st class stamp price) however if you send an item not covered by the postal method then its not covered.eg you could send £39 in cash/vouchers via RD and it is simply not covered

Anything above £36 should be Special Delivery surely as doesn't this cover up to something like £500 at a rough guess? you can cover up to £2500 in SD plus consequential loss


It sounds like the OP paid up for a recorded signed for delivery. I assume it wasn't signed for as it wasn't delivered, so they surely should be eligible for compensation up to the amount of recorded delivery (£36 is my guess)?

If this isn't the case ..... then why not?


Asking as i send bits & bats as eBay sales now and then & would like to know for the future.

Is recorded delivery worth ANYTHING at all if the answer to the above question is no?

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custardy

pitkin2020 wrote: »

GGRRR why do these old threads kepp coming up

because people dont read the date,ironic when people moan the posties dont read

soolin

Destroyer wrote: »

What i cant understand is how youve paid for a service you havent recieved ?? You paid for the 'Recorded Delivery' service is this correct ?? The item has not been delivered & there is no Recorded proof of delivery ?? You have not recieved the service you paid for if this is correct & Royal Mail normally would pay out for this regardless of the value of the item. The maximum you can claim for on Recorded Delivery is £30 i believe - however, i do believe the maximum amount of claims per household for non recorded items per year is 3. But dont quote me on that.

Jewellery is specifically not covered in strandard mail and of course recorded is standard mail. Also sometimes the Royal mail is pedantic and will refuse claims where the cost of the item, even if it can be covered standard exceeds the compensation amount which is 100 times the cost of a first class stamp (ie £39) as again the regulations say items up to 100 times the cost of a first class stamp are covered against loss with proof of postage.

I have a different worry about this scenario though as I wonder if seller was deliberately targetted as a new or naive seller. Most of us know the postal services when we sell on ebay and quote for the correct postal service in the auction. There are some buyers, and I'm not saying this is definitely an instance where it is the case, target sellers who quote the wrong type of postage as they know they can get a refund. Since recorded is not a guaranteed service and rarely updates online to show delivery a scam buyer would know they have a very good chance of getting the item and still being able to do a chargeback.

Unfortunately as this seller has discovered they will know have to refund buyer in full and not be able to do any reclaim themselves so I would urge anyone using ebay to make sure they understand the postal services they should be using. This is a horrible outcome and very unfortunate and I do feel for the seller.As others have said she could try a complaint against Post Office counters (not RM) but it will be there word against hers and as most of us find the complete opposite, ie that PO staff try to upsell services, she may well be unlucky

soolin

K_P83 wrote: »

I know this doesn't help with OPs problem as they're probably not going to come back & it's an "old" thread,

BUT

recorded delivery - i thought this was up to the value of about £36? So no matter what you're sending, so long as it's not worth more than (lets say for e.g. £36) £36,t hen you should be eligible for £36 compensation, whether it's jewellery or a box of chocolates.

Anything above £36 should be Special Delivery surely as doesn't this cover up to something like £500 at a rough guess?


It sounds like the OP paid up for a recorded signed for delivery. I assume it wasn't signed for as it wasn't delivered, so they surely should be eligible for compensation up to the amount of recorded delivery (£36 is my guess)?

If this isn't the case ..... then why not?


Asking as i send bits & bats as eBay sales now and then & would like to know for the future.

Is recorded delivery worth ANYTHING at all if the answer to the above question is no?

I realise this is an old thread now but I would urge you to come and spend some time on the ebay board (see my signature) if you do sell on ebay. There are lots of things we take for granted that all sellers know and understand, the jewellery not being covered in standard mail is one. So if you are selling something and am unsure of the correct postal service to use come and ask before you list. It can be hard to sell on ebay sometimes, don't make it harder by being out pocket by not protecting yourself.

Nine_Lives

Thanks for the advice. I didn't know about that - i thought recorded delivery covered ANYTHING up to its value (£39 you say. Didn't it USED to be £36 though? Pass, it's not that important anyhow). I didn't know that some items weren't covered by recorded regardless of value.

Will need to look intot hat for sure as eBay seems to be more and more pr buyer now and anti-seller. I've read SOME of the eBay boards & a lot of the regulars seem to argue against the statement i've just made, but i find it very difficult to believe eBay are pro-seller with the many many examples i've been told by people i know, and also experienced myself. As a result, sellers need to be on their guard & run a water tight ship, which can be very difficult for the part time seller such as myself.

soolin

K_P83 wrote: »

Thanks for the advice. I didn't know about that - i thought recorded delivery covered ANYTHING up to its value (£39 you say. Didn't it USED to be £36 though? Pass, it's not that important anyhow). I didn't know that some items weren't covered by recorded regardless of value.

Will need to look intot hat for sure as eBay seems to be more and more pr buyer now and anti-seller. I've read SOME of the eBay boards & a lot of the regulars seem to argue against the statement i've just made, but i find it very difficult to believe eBay are pro-seller with the many many examples i've been told by people i know, and also experienced myself. As a result, sellers need to be on their guard & run a water tight ship, which can be very difficult for the part time seller such as myself.

Do please come and join us on the ebay board, we often discuss the anti seller stance although I think your last statement rather explains it all "sellers need to be on their guard & run a water tight ship". I run both professional sales and private sales and really don't experience many problems at all, which is why I think it so important to understand how to stay safe.