Quick question on refund rights :)

pulliptears

OH bought a car part from a local car parts dealers at the beginning of September. Part was fitted by the garage and has now failed. The car has been into the garage for inspection today and the mechanic has confirmed a faulty part.

OH has called the parts shop and told them the part is faulty and has failed within 6 weeks. Parts shop have told him to bring the part back and they will issue him with a credit note.

Am I correct in thinking he should be entitled to a full refund here not a credit note? Very annoying as we are now faced with 2 lots of labour charges, and I appreciate we can't reclaim those :mad:

RadoJo

I would have thought it would be a case of 'repair, replace or refund' at the retailer's discretion. If you don't want a credit note, they may just offer a replacement part in which case you would still have been offered a remedy, but I would have thought it's worth asking for a refund - you never know!

4743hudsonj

pulliptears wrote: »

OH bought a car part from a local car parts dealers at the beginning of September. Part was fitted by the garage and has now failed. The car has been into the garage for inspection today and the mechanic has confirmed a faulty part.

OH has called the parts shop and told them the part is faulty and has failed within 6 weeks. Parts shop have told him to bring the part back and they will issue him with a credit note.

Am I correct in thinking he should be entitled to a full refund here not a credit note? Very annoying as we are now faced with 2 lots of labour charges, and I appreciate we can't reclaim those :mad:

what part shop is it?

pulliptears

4743hudsonj wrote: »

what part shop is it?

Small independent parts store. Although we will probably use a credit note at some point, with the costs of the 2 lots of labour a refund would be better for us at this point.

AmyLouise

If an item is faulty or not fit for purpose you are entitled to a refund.

Only if the item is unwanted may a store/garage/wherever offer you a credit note.

Esqui

AmyLouise wrote: »

If an item is faulty or not fit for purpose you are entitled to a refund.

Only if the item is unwanted may a store/garage/wherever offer you a credit note.

This is not entirely true.

Your right to ask for a refund ends when you accept the goods. The definition of acceptance is a bit hazy, but could reasonably be considered to be once you have had a chance to test the goods. Thus, for a camera, it would be once you've taken a few pictures and seen the results, but for a TV it'd be almost instantly once you've turned it on. (Other ways of accepting goods include customising it, using it in a manner consistent with acceptance and simply having it for long enough to reasonably have tested it)

This is why most retailers give you 14/28/30 days during which they'll refund goods.

In this case, it'd be useful to know what part it is. I would assume that 6 weeks is long enough to have ascertained there were no immediately apparent faults.