HQ Hair discount code

bargain_hunting

Hiya!

Thanks for letting us know! I think we're all waiting for the slimline professional straighteners, well I know I definately am. Incidentally guys its still saying 4 day stock delay so I'm not holding out much hope of getting them by 25th considering there's only 2 days to go!!

monkmorency

OMG I'm glad it's not just me! I ordered the GHDs on 9 January and still no sign of them. I wouldn't be half as annoyed if they at least had the decency to reply to my emails. :mad: They weren't so slow to charge my card though.

Grrr! I'm angry all over again now. Time for another email I think :wall:

bargain_hunting

Know what you mean. I was fuming last week as I'd sent 2 emails in 2 days and had no reply. It was only after my 3rd email threatening a refund if they didn't respond that I had a reply! Now just have to wait and see.

Jo4

kylah16 wrote:

Hi I ordered my ghd straighteners (the wide salon ones) on the 5th january and they came the next day - special delivery. Hope this helps.
I also used the beautybible code for a extra 10% off.

THANKS for letting me know. Like bargain hunting said, I am waiting on the slimline professional straighteners.

monkmorency

Well, after yet another email to HQ Hair, I FINALLY got a couple of replies from different people. One pointed to the 4 day stock delay, and the other said they are are expecting their delivery to come in no later than today. Who to believe?

They have said they will refund my postage costs as a gesture of goodwill, so it's worth having a good old complain.

One of the replies suggested that I should receive delivery by the end of the week, or the beginning of next week at the latest. Let's see what happens

bargain_hunting

monkmorency wrote:

They have said they will refund my postage costs as a gesture of goodwill, so it's worth having a good old complain.

One of the replies suggested that I should receive delivery by the end of the week, or the beginning of next week at the latest. Let's see what happens

Yes, lets see what happens! If I haven't received mine by tomorrow as promised then I think I will send them yet another email and see what goodwill gesture they will give me!

Jo4

I emailed them on Friday and I still have not had a reply. Emailed there now again to see if I will get a response this time. Will let yous know if I get any!

Everton_1878

They have just sent me this. Looks like its being sent to everyone who has ordered them.


Dear Valued Customer,

As you may be aware, GHD Professional Irons have been out of stock for some time
now.

We have been notified today by GHD that they have been restructuring their
business in the UK and this coupled with the huge demands over the holiday
period have caused these delays. They have assured us that now these changes
have been made on-going stock issues will be a thing of the past.

We are so sorry that you have been waiting for such a long time, we have
continually been told that the irons will be with us in the next few days which
is the information that we have then passed to you.

Having spoken with GHD this morning, GHD assure us that our account has been
prioritised and we will have a further update for you within the next 24 hours
with firm delivery dates.

Please be sure we are doing everything in our power to get your GHD's to you as
quickly as possible. We do value your custom and we thank you for your
patience.

Kind regards

HQhair.com Customer Service Team

https://www.HQhair.com

Jo4

Everton_1878 wrote:

They have just sent me this. Looks like its being sent to everyone who has ordered them.


Dear Valued Customer,

As you may be aware, GHD Professional Irons have been out of stock for some time
now.

We have been notified today by GHD that they have been restructuring their
business in the UK and this coupled with the huge demands over the holiday
period have caused these delays. They have assured us that now these changes
have been made on-going stock issues will be a thing of the past.

We are so sorry that you have been waiting for such a long time, we have
continually been told that the irons will be with us in the next few days which
is the information that we have then passed to you.

Having spoken with GHD this morning, GHD assure us that our account has been
prioritised and we will have a further update for you within the next 24 hours
with firm delivery dates.

Please be sure we are doing everything in our power to get your GHD's to you as
quickly as possible. We do value your custom and we thank you for your
patience.

Kind regards

HQhair.com Customer Service Team

www.HQhair.com

I got the same blooming email! Now I will have to wait for 24 hours to get a firm delivery date.

bargain_hunting

Guess what? I've got the same email too!! Hope they give us something nice as compensation for keeping us waiting so long (we wish!!):D