Virgin Mobile's unlocking policy?

gromituk

Hello. Unlike on Tesco Mobile's site where this is clearly stated, I can't find anything on Virgin Mobile's site about their policy on unlocking PayG phones.

Tesco will unlock a phone for free so long as £30 or more credit has been put on it in its lifetime. I get the idea that Virgin is the same, or they may require you to be £30 in credit at the time of unlocking. But can anyone confirm, please?

Thanks.

chalky_bertie

Why don't you phone them up on 0845 6000 070.
or look at one of the other sites / threads on here that unlock them for free.

gromituk

Because I tried phoning them up and there was a "more than 10 minutes" queue, and the phone I'm interested in - a Sendo M550 - is not easy to unlock (requiring a cable), so is expensive.

DeeCee

Check out .... http://www.virginmobile.com/mobile/tab_menus/shop_menu.jsp
Click on "Our guarantee" for details of unlocking.

Regards
Dee Cee

gromituk

Fabulous - thank you.

"If you'd rather keep your phone and have it 'unlocked', then we can do that too. 'Unlocking' will be free of charge if you've spent at least £30 on airtime while you've been with us. If not, just top-up by enough to meet this £30 mark. This is to help us recover some of our costs and keep our phones priced as competitively as possible."

So it's the same as Tesco.

JPR

Can they tell which specific phone you are calling from?

I anm quite happy to keep my new Virgin branded phone but would like to unlock my old Virgin phone to use one of the recent fee T-mobile SIMs.

chalktalk

I personally found emailing virgin with my IMEI number the easiest way to get my phone unlocked - they emailed me back with the unlock code, and clear instructions on how to put it in.

pingu

Can they tell which specific phone you are calling from?

I anm quite happy to keep my new Virgin branded phone but would like to unlock my old Virgin phone to use one of the recent fee T-mobile SIMs.

virgin use t-mobile network so it should work without unlocking as virgin sim works in t-mobile phone without unlocking

JPR

virgin use t-mobile network so it should work without unlocking as virgin sim works in t-mobile phone without unlocking

Stangely though, not the other way round - it's a Ericsson T29 - maybe different?

loopy_lass

can confirm what others have said here, if you have topped up with £30 since being a customer of virgin they will unlock the phone for free....

so with a combination of my phone, my daughters and my brothers (all in my name as they were gifts from me) i got mine unlocked easily.

i think i have seen something on an unlocking site for virgin as long as its a nokia phone, not sure which one tho, but def one mentioned on MSE

hth loops

derrick

You can phone Virgin CS from your mobile ( 789) for 10p per call irrespective of call duration.
Or from a landline Mon-Fri, 0830-1730, on 01225 895555 and ask to be put through to CS