£5 late payment fine BT

Rudolph

My sister has just received her latest line rental bill with BT including £5 surcharge for late payment. She doesn't pay direct debit and said she paid within a few days of the due date last quarter. She changed her call supplier last year and maybe now she may be tempted to change the line supplier to. Is this £5 levy mentioned in any of the BT contracts or is it just one of their throwaway charges.

Del_Boy_Gupta

i had the same thing and i checked the back of the bill and it states this could be levied but no mention is made of when it applies.

As with the op i will be moving providers as it appears that BT are just trying to raise profits.

Anyone raised the issue with BT yet?

Heinz

Rudolph wrote:

She doesn't pay direct debit and said she paid within a few days of the due date last quarter.

And that's the reason why there was a £5 late payment fee. She was late paying.

Instead of changing line rental supplier (which will probably not save much [if anything] and which will seriously restrict her choices for routing her calls more cheaply), why not encourage her to sign up for DD. It'll save the possibility of future late payment fees and will save £1 per month on the line rental.

gt94sss2

Rudolph wrote:

My sister has just received her latest line rental bill with BT including £5 surcharge for late payment. She doesn't pay direct debit and said she paid within a few days of the due date last quarter. She changed her call supplier last year and maybe now she may be tempted to change the line supplier to. Is this £5 levy mentioned in any of the BT contracts or is it just one of their throwaway charges.

BT only charge the late payment charge if they don't receive payment within 7/10 calendar days of sending a Red Reminder. (not the original bill)

The Red Reminder should also include a message forewarning customers of a charge as a result of late payment according to http://www.serviceview.bt.com/list/current/docs/Misc.boo/14379.htm

Regards
Sunil