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Faulty TV

bilko6
bilko6 Posts: 3 Newbie
edited 10 October 2009 at 5:17PM in Consumer rights
I purcahsed a DAEWOO tv from Sainsburys in February 2008 that has stopped working (it will not urn on).

What are my rights in getting it repaired or replaced please (if I have any!)

Comments

  • djb215
    djb215 Posts: 412 Forumite
    How much did you pay for it?
    [DISCLAIMER: Any posts made by myself are my opinions and do not represent my employer]

    God put me on Earth to acomplish a certain number of things.
    Right now I am so far behind I will probably never be allowed to die!
  • Esqui
    Esqui Posts: 3,414 Forumite
    Check that it's not something like the fuse or a faulty remote.

    Then, I would write to Sainsbury's customer services outlining the problem, and request a remedy as per the SOGA. They are within their rights to ask you to get an engineer's report confirming the fault, and that it was caused by a faulty component which should have lasted longer.
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
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