BT - also subject to UNFAIR charges?

LillLin

I've just received a bill from BT which includes a £7.50 'penalty charge' (my choice of words) for not using my phone. There is no written agreement between me and BT regarding this charge.
Surely this must be an unfair charge.
My cordless landline phone broke and I haven't replaced it, so I'm not using it. I am using the landline for my internet connection.
According to BT there is a.. (I've used their exact wording)

BT Caller Display low use charge £7.50
BT Caller Display - shows you the number of the person calling

I called them and now in future this charge will not be on my bill but it's still on this bill that I'm about to pay. I spoke to 4 different BT staff and non of them could reverse this charge. Their argument is that they do agreements over the phone so that is why this charge is not written in any agreement. I always listen carefully to their terms and conditions, as I know from previous experience that BT are very good at selling payment plans which includes all kinds of 'hidden charges', and I was never told that this would cost me. I was most likely told that 'caller display' was free with my plan.

What can I do about this, I would never have known if my phone wouldn't have broke, there is no warning, and now they demand this silly payment. Isn't that robbery?

I really appreciate any help or advise.

Thanks

JustPassingBy

LillLin wrote: »

What can I do about this, . . . . .

You have two choices:

Cancel BT Privacy, or

Fulfil the conditions for having BT Privacy. Please see

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408

BT_company_representative

Hi LillLin,

I've sent you a PM can you reply by return regarding your thread.

Thanks,
Jon.

JustPassingBy

BT_company_representative wrote: »

Hi LillLin,

I've sent you a PM can you reply by return regarding your thread.

Damn! I neglected to mention a third choice.