npower engineer?

snagglepuss16

we were due to get our npower prepaymeter removed from our new house on wed 7th oct. a scottish power man came to carry out the work. just when he was ready to change it he said the fuse was moulded in and would need an engineer first to remove it and replace it. thats fine, he said we'd probably get a call in a couple of hours. by yesterday still no call so phoned npower, the guy told me the engineers would need to phone me to arrange a new time. i said yes but i'd been waiting 2 days already. he said it would be the start of the week, but tbh he sounded like he just made it up. should i wait? do you think this advice is correct or is he just talking out of his rectum?

Premier_2

snagglepuss16 wrote: »

... should i wait? ...

What alternative do you have?

snagglepuss16

Premier wrote: »

What alternative do you have?

well i was wondering if anyone had a a similar experience or if anyone thinks i should call again, although it will prob be at least mon now anyway as engineers prob dont do weekends?

Pink_fluff

why not give npower a call on Monday and ask. Perhaps there wasn't an engineer available that day to remove the fuse. I'm sure if you call them, then they can arrange a day/time.

snagglepuss16

Pink_fluff wrote: »

why not give npower a call on Monday and ask. Perhaps there wasn't an engineer available that day to remove the fuse. I'm sure if you call them, then they can arrange a day/time.

yes i know thats what i was trying to do when i called the first time to see what was happening. it appears the engineer has to contact you, but as no contact has been made i was calling to see what was happening