EON Billing Problem..

MarkVaughan

Moved to new flat, gave EON readings, setup £41/mo direct debit payment. 4 months later we got a bill, I noticed the problem with meter numbers were for the flat above us. Contacted EON, gave them the correct numbers and my meter readings.
A few months later, the next bill arrives for £500 pounds.
This was 2 years ago, and finally last month the meter numbers are now both correctly recorded and billed, but now I have had this 'Balance brought forward from previous bill' problem...

Incorrect bill arrives for £556.93
less payments.. outstanding balance £342.60
so I phone through to EON, ask for a recalculation..
new bill comes out..

Withdrawn Charges
£553.52 CR
Balance brought forward on account dated 12th February, 2008
£342.60

Now doesnt this seem wrong?
How can they credit back over £500 but then bring forward the £342.60 balance from an incorrect bill?

I have been in DR to them ever since this time. Many incorrect bills and recalculations later and I still owe them money. I have phoned them and recieved a written breakdown that is even more confusing than my many bills. (They inform me there isnt a problem with the billing values..)

Why cant they just say this is what you USED, this is what you PAID..
Why does it have to be a series of credited values and balance brought forwards..

How do i get this resolved? I manage my account online and I can no longer see my statements back to the beginning of my tennancy, and the only information I can get is from EON themselves.

Any advice from anyone with a similar problem?

- Mark

property.advert

Don't Eon have some exit numbers from the previous people which tie in with those you can extrapolate back to the time you moved in ? Then you have all the readings until now.

I mean, if you were using 500 units a month with little monthly variation over the seasons but didn't know what the inward number should be, then it would be fairly accurate to subtract 2000 units from the accurate number you have from 4 months after you moved in.

As you have been there for 2 years, you now have figures across the seasons and could adjust the estimate for seasonality. If they are claiming a figure some 4000 units from your estimated figure then you have your usage to prove what it should be.

You have to get away from money and fix the correct number of units.

Premier_2

MarkVaughan wrote: »

...Why cant they just say this is what you USED, this is what you PAID..
Why does it have to be a series of credited values and balance brought forwards....

They have to keep accounting records for a whole host of legal reasons.

As they have billed you, even if it was incorrect, they cannot ignore that. So what they have to do is credit the initial billed amount as you clearly don't owe that.

E.ON_Company_Representative:_Helena

Hi Mark :hello:,

The balance brought forward, will be correct previous charges that have not been paid for, the Withdrawn or cancelled Charges are those that are incorrect.

You may prefer to call E.ON and ask them to explain it to you, rather than having it writing, it may help. You could also ask for your usage and use this as well.

Due to the problems that you have had, you should be able to ask for a payment arrangement to pay off the balance over a number of months.

I know these bills can be confusing, when there has been a problem

Helena

MarkVaughan

sorry, I didnt explain the situation properly.
when I moved in i had crossed meters, I didnt know so I gave EON the reading from the meter outside my front door when I moved in, and my next bill was calculated from the meter reading of the flat upstairs, hence the £500 bill.

All readings for the next 2 years have been crossed with the flat upstairs, I get a bill and then phone them with my reading and they recalculate the bill with a balance brought forward.

The meter records are now correct.

I asked EON to recalculate my bill from day1.
The credited all the payments, reapplied the charges and brought forward the balance from the previous bill.
I asked them HOW CAN THERE BE A PREVIOUS BILL? if they are recalculating from the day I moved in.. their answer.. it's how it is. it's correct. you're confused. See the official post EON made to this thread, they have more or less said the same thing.

I have made a formal complain 8 weeks ago today, so I could take this to the energy ombudsman.. Would they be able to get EON to give them figures or would they need to see figures I have, which are incomplete..

thanks for the posts.. sorry for my poor explanations, I must be confused..