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Refund of credit on Npower account
I moved into a rental property in May and set the DD for £80 gas and £50 elec. I set it a little higher as was a bigger house than used to live in. I got a bill a month later showing I owed £82 ( they had not took the first payment as this stage). I manually adjusted the payment down to £100 (£60 gas + £40 elec) as I got a hunch I was paying too much. I got them to do a bill last week as I needed to know if my payments were actually too much or too little. It came back just now as £205 in credit and they would adjust my payments to £91 a month. Having the account with them for nearly 6 months what are the chances of a refund of the credit??
The £91 will clearly cover the future bills - better in my pocket than theirs!! Many thanks in advance.
The £91 will clearly cover the future bills - better in my pocket than theirs!! Many thanks in advance.
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Comments
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Hi MrBurns - Your D/debit level is supposed to cover the cost of a full years bills and as you started in May you still have a winter to go through, so your account should be in credit at this time of year0
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If you only want to pay for what you have used, when you have used it, ask to go on a pay on receipt of bill tariff.
Otherwise, it's as dogshome explains above
"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100
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