HELP - how do I get rid of "Cyber Security"?

Ticklemouse

My 10 year old son has inadvertantly downloaded a rogue anti spyware program called Cyber Security!! I will be poking his eyes out later!

However, I can't uninstall it - every time I go via Add/remove programs and click remove, it brings up the registration page. I can't find anywhere that allows me to uninstall it. I have googled and come up with www.antispwareremove.com . Before I download their removal program, I need to know this site is safe as I can't be doing with another useless or dangerous program.

I now need to see if I can backup all my pics etc before I start anything. For a computer numpty like me, this is hard enough

Any help most gratefully received.

Thanks
TM

Money_Grabber13579

Download this, update and run a full scan. Post back with the results. Might also be a good idea to turn off system restore first though.

Ticklemouse

Thanks for that

I've downloaded it, turned off system restore, but when I go to do a full scan, it closes down after a couple of seconds. Do I need to turn everything off ie AVG etc? I have closed down all other "unnecessary operations".

Thanks

Money_Grabber13579

Sounds bad. Try rebooting into safe mode and run a full scan from there. AVG shouldn't conflict, but you could try turning it off to see if it helps.

Ticklemouse

I don't know what I did, apart from running spybot first (which didn't find anything) but the Malware seems to be running now. I suppose I must have turned something else off too. I'll keep you informed, although I wish it would hurry up because I want to go to bed

Ticklemouse

It's finished - I've removed the 2 items it found but Cyber Security still can't be uninstalled

Thanks for your help so far - I think I'm going to call it a night now.

Money_Grabber13579

lol. Full scans can take several hours. Mine took 8 hours one night, so you may find it beneficial just to cancel it and restart tomorrow morning. Or leave the computer on all night!

EDIT: Okay it didn't take that long!

Money_Grabber13579

Did it find the Cyber security virus, but couldn't remove it?

aerostar

Malwarebytes should remove it, but you need to change the name of the malwarebytes program to anyname.exe, the reason for doing this is that the offending program knows the name of programs that can remove it, and it blocks it from running. By changing the name, you get around this problem.

Ticklemouse

Hi

I tried to change the name, but I don't think I did it properly? How do I do this - instructions suitable for a 3 year old please

I ran Malware in safe mode and it didn't find anything.

dogmaryxx

if confident enough follow these instructions

Manual Cyber Security Removal Instructions:

Stop These Cyber Security Processes:
(Learn how to do this)
csc.exe
Find and Delete These Cyber Security Files:
(Learn how to do this)
csc.exe
winsource.dll
Help.lnk
Registration.lnk
Cyber Security.lnk

Remove These Cyber Security Registry Values:
(Learn how to do this)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Cyber Security
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “1FD92E3F7C34799BFB075C41DA05D1FE”