Excellent service from BT reps on this forum

Supersaint13

Can I just say that the service I have had from Natasha, one of the BT reps on here and Jon, one of her colleagues has been absolutely outstanding.

I have had an ongoing problem with BT now for over a month - concerns slow broadband speed, but is really in respect of the main socket into the house; I won't bore you all with the details, but numerous calls to BT that were poorly dealt with, told the charge was going to be £195, absolutely no chance of negotiation etc etc - I was at my wits end............until last night that was.

I sent a PM to the BT Reps about the issue - very prompt and understanding response from Natasha, followed up today by Jon, result being that my problem with the line should be sorted on Monday.

I have nothing but admiration for people like this who go out of their way to provide first class customer service - they have restored my faith in BT - and I didn't think that possible early yesterday evening I can tell you! I was on the point of moving lock stock and barrel to Virgin or Sky.

An organisation that employs people like this can't be bad - although BT are damned lucky to have them as many organisations would give their eye teeth for people like this.

Many many thanks to Natasha and Jon - you are top! :T :T

limota

I would agree with you that the BT Reps on this forum have been fantastic - All of them have been so helpful and resolved any issues/questions that I have put across. Well done Guys for restoring our faith in BT. Keep up your good works.[IMG]file:///C:/DOCUME%7E1/Mary/LOCALS%7E1/Temp/moz-screenshot.png[/IMG][IMG]file:///C:/DOCUME%7E1/Mary/LOCALS%7E1/Temp/moz-screenshot-1.png[/IMG]:T:T

BT_company_representative

Thanks for the kind comments we are here if you should ever need us.

Stuart

456789

I have had dealings with a few of them and they have been great

Photo_Stylus

PM'd a couple over the past few days, Seem helpful so far but still cannot fathom why the line rental is £50.69 instead of the previous bills £34.94.

Maybe i am missing something but i have PM'd them again, so will let you know how i get on.