BT monthly charges change..

sjrinteriors

Not sure if anyone else has had this but BT called me today saying my account was overdue and I owed them £74.

I was stunned as I only have BT Broadband with them and only normally pay £21 per month online.

It turns out that BT in their own usual dominant manner have decided to change my payments to upfront quarterly payments without informing me first. All of a sudden I have to now start paying on a quarterly basis...

As it is I was without broadband for over a week in early september due to an exchange issue and it took me 3 days worth of calls to get the problem fixed. They even had the cheek to charge me the full monthly amount even though they had promised to credit the amount to my account and I then had to chase them when they sent the bill for the full amount.

So now Im facing a bill of £74 made up of £19 for september and £55 upfront quarterly charge.. Can they do this without informing me???

Like many people we are trying to stick to a strick monthly budget.

ACDeag

sjrinteriors wrote: »

Not sure if anyone else has had this but BT called me today saying my account was overdue and I owed them £74.

I was stunned as I only have BT Broadband with them and only normally pay £21 per month online.

It turns out that BT in their own usual dominant manner have decided to change my payments to upfront quarterly payments without informing me first. All of a sudden I have to now start paying on a quarterly basis...

As it is I was without broadband for over a week in early september due to an exchange issue and it took me 3 days worth of calls to get the problem fixed. They even had the cheek to charge me the full monthly amount even though they had promised to credit the amount to my account and I then had to chase them when they sent the bill for the full amount.

So now Im facing a bill of £74 made up of £19 for september and £55 upfront quarterly charge.. Can they do this without informing me???

Like many people we are trying to stick to a strick monthly budget.

You can always ask to be put on Monthly Whole Bill, that way you only pay what you owe each month, none of this lending BT money by being in credit all the time.

I can understand monthly payment plans with energy as bills fluctuate depending upon the season, but with phone charges surely they don't change that much.

sjrinteriors

Thats just it, I did ask to pay by direct debit but they said I would have to clear the £74 first.. They implemented the quarterly charge without informing me and now say I have to pay it to start going monthly.. Thats amounts to blackmail in my opinion.. Ive been paying my bill online for over 2 years now without any problems, so why offer online payment facility in the first place.!

And as I said, this is only for broadband so the cost is fixed every month.

Funny how the BT guys on here only respond to threads they want to..

BT_company_representative

Hi sjrinteriors,

I have sent you a PM can you reply by return.

Thanks,
Jon.