Ebuyer next day delivery?

gracie83

Just been very disappointed by ebuyer. We urgently needed an item for work today. Went on to ebuyer at 7.30pm ordered the item and paid £9.99 for next day delivery. Receive email confirming next day delivery. Hang around for the day keeping an eye out for the delivery. Just gave ebuyer a call - they are not going to send it today. The reason is that they did not receive the money from the bank until 2 minutes past the 11pm cut off. They will post it tomorrow which should have been a £7.99 delivery charge and will keep the extra £2 we paid for next day delivery.

It just smacks very supsiciously to me that they had 3 1/2 hours to take the money and they only managed to get it just minutes after the deadline!

Oh well they have lost us for our future last min purchases.

Reggie_Rebel

I never use ebuyer now. I gave them three chances and they messed up everytime.

hoyles10

My mum paid for next day delivery and it arrived 3 weeks later. Still trying to get a refund for it.

scubaangel

I have to be honest I'm a bit surprised they offer next day delivery on an item purchased so late in the day, most, if not all of the places I know of which offer it have a cut off of mid afternoon - assuming they use parcelforce their pick up times are usually before 5pm, and as far as I know other couriers are the same.

hoyles10

I was surprised that they take next day delivery orders up until 11pm but then again I suppose that's why you pay a tenner for it.

gracie83

The parcel still has not arrived. It left the UPS depot at 3am and then they eventually attempted to deliver to a school at 6pm which is outside their own delivery hours!

Wonder if they will make it during business hours today.

BFG_2

Personally, I love ebuyer. Good prices, good range, free delivery [over £50?], etc.

Then again I never use them for something that I need 'next day'; but then again I don't use any Internet firm for anything I need in a hurry, because I know I can't be 100% certain of getting it. [BTW it can't be any higher than 100%, despite what football players/managers say on MOTD].

Instead, if it's 'time critical' I go to PC World and pay extra for the peace of mind [not 'piece of mind' as I've seen recently....rofpml]

smcaul

scubaangel wrote: »

I have to be honest I'm a bit surprised they offer next day delivery on an item purchased so late in the day, most, if not all of the places I know of which offer it have a cut off of mid afternoon - assuming they use parcelforce their pick up times are usually before 5pm, and as far as I know other couriers are the same.

Shows how little you know about the parcels industry! Most large customers like Ebuyer, Amazon Screwfix etc will have one or more semi trailer sat on a loading dock, the parcels are loaded directly into these trailers. Then depending on how far from the couriers hub they are will depend on what time the trailer will leave. Most hubs do not start the overnight sort till about 10pm and it goes on for a good few hours with the loaded trailers full of presorted parcels going back to the local depots from about 3am, from there the parcel is then sorted onto a driver/delivery route by about 6am before the driver loads up his van and is on his way by 6.30-7am.

So it is quite easy for a Ebuyer to have a 11pm cut off and still get items delivered by 9am the next morning - assuming they actually put it on the triler in the first place.

It is also why most courier hubs are in the midlands as this means that most local depots are only 3-4 hours drive away, so easy to do in a shift for a single driver.

scubaangel

smcaul wrote: »

Shows how little you know about the parcels industry! Most large customers like Ebuyer, Amazon Screwfix etc will have one or more semi trailer sat on a loading dock, the parcels are loaded directly into these trailers. Then depending on how far from the couriers hub they are will depend on what time the trailer will leave. Most hubs do not start the overnight sort till about 10pm and it goes on for a good few hours with the loaded trailers full of presorted parcels going back to the local depots from about 3am, from there the parcel is then sorted onto a driver/delivery route by about 6am before the driver loads up his van and is on his way by 6.30-7am.

So it is quite easy for a Ebuyer to have a 11pm cut off and still get items delivered by 9am the next morning - assuming they actually put it on the triler in the first place.

It is also why most courier hubs are in the midlands as this means that most local depots are only 3-4 hours drive away, so easy to do in a shift for a single driver.

As I said 'as far as I know' but you may want to check your facts to,
amazon offer it until 3pm
Screwfix have a cut off of 6pm
Both are companies I use regualarly for their next day delivery, hence my surprise that ebuyer offered it until 11pm.

Regardless, gracie I hope your purchase turns up soon, nothing more frustrating than paying for something like that and not recieving the service.

hoyles10

BFG wrote: »

, because I know I can't be 100% certain of getting it. [BTW it can't be any higher than 100%, despite what football players/managers say on MOTD].
]

As a big football fan I have to disagree 110% with that statement.

smcaul

scubaangel wrote: »

As I said 'as far as I know' but you may want to check your facts to,
amazon offer it until 3pm
Screwfix have a cut off of 6pm
Both are companies I use regualarly for their next day delivery, hence my surprise that ebuyer offered it until 11pm.

Regardless, gracie I hope your purchase turns up soon, nothing more frustrating than paying for something like that and not recieving the service.

I never mentioned what time the others get collected, I merely commented on how the despatch works - and thats from many years working as a manager in the parcels industry and many late nights spent on customers sites making sure the trailers get loaded and are despatched on time.

FYI, if Screwfix have an order cut off of 6pm how long do you think it then takes for that order to be processed, picked, packed and loaded onto a trailer? More then a coulple of minutes, so quite often that trailer won't leave till quite late - which nicely brings me back to my original points about the times trailers leave a customers site!