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HSBC and Ombudsman
byebyedebt
Posts: 252 Forumite
in Credit cards
After 7 months finally got a letter from HSBC confirming that it was a final response after discusions with Executive Complaints in Canary Wharf. Fantastic, could now take them to the Ombudsman.
Ombudsman then misunderstood and thought that I hadn't received a final response letter so they referred my complaint back to HSBC telling me they had eight weeks to sort it and if they didn't I could raise a complaint!
I suppose the positive side is that HSBC may actually take my complaint seriously instead of telling me that the Ombudsman would offer me no more than they were offering.
Anyone had experience dealing with HSBC and the Ombudsman process.
Ombudsman then misunderstood and thought that I hadn't received a final response letter so they referred my complaint back to HSBC telling me they had eight weeks to sort it and if they didn't I could raise a complaint!
I suppose the positive side is that HSBC may actually take my complaint seriously instead of telling me that the Ombudsman would offer me no more than they were offering.
Anyone had experience dealing with HSBC and the Ombudsman process.
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