Beware Homeserve Insurance

juliecallum

HOMESERVE are a nightmare, stay clear, They will say you are not covered even when you are, If you call them have your policy handy and check ALL what they say, Their conractors are useless and how the electricians ever got their qualifaction is beyond me....

MY STORY:mad:


Called Homeseve because consumer unit crackling and sparking, Assistant said sorry your not covered as it is not an emergany WHAT!!!, spoke to supervisor and said cancel my cover, Oh ok we will send someone out, 2 HOMESERVE electricians later, no fault found, Oh ok, I will try an electricion out of the phonebook, 2 minutes in the property and identifies problem, consumer unit very dangerous and could go on fire any time now WHAT!!!!!! cue call back to homeserve whilst my emectrician still in property, Sorry your not covered for consumer unit, OK so your electricians put my life in danger by not identifying problem and my electrician takes two minutes to identify, My electrician speaks to HOMESERVE,(himself angry at what they have done (OR NOT DONE) OK
we will come out and put new consumer unit in free of charge Great...
Job Done, just to be on safe side my electrician pops back to check on work, UH OH consumer unit not earthed, This is in regulations that they must be, Cue call to homeserve, Not our responsibility its upto you to earth unit... WHAT!!!! another argument and complaint, electrician comes out no problem it will be fine, OK now I am losing the will to live, just leave it as assured not dangerous.... 2 months down the line, BANG, all sockets blow, I know!! call HOMESERVE, sorry your not covered you have called us out 3 times this year that is the maximum, BUT could it not be a fault with the consumer unit (STILL UNDER GUARANTEE) and also sure policy states UNLIMITED electrical call out, Speak to supervisor, NO sorry I have read the policy document YOU ARE DEFINATELY NOT COVERED, Ok so I have the policy in front of me there it is in black and white UNLIMITED CALL OUT......... Oh right we will get electrician out...... She arrives (same one as other times) Its your dishwasher, dont use it and buy a new one, BYE.... Ok suddenly a thought, I will just try another socket just in case, No Bang, dishwasher fine, ok I will try another appliance in that socket BANG, Its the socket NOT the appliance....... Call Homeserve (This was Saturday just gone) explain problem, Ok I will find the details and call you back in the next twenty minutes. Guess What I am still waiting, Cue call to bank cancel D/D, an E-Mail to Watchdog, Complaint to homeserve, and I will tell everyone who will liste,

Thankyou and sorry for the long long message:T

Freddie_Snowbits

I have absolutly no idea who Homeserve are and what your problem is, try again and explain in words that we can understand.

juliecallum

Homeserve are a home cover insurance,(electrics, pipes and drains, boilers etc) linked to yorkshire water i believe, Not asking for advice really as will take the complaints all the way, Just wanted to let other people know to stay clear....

juliecallum

Freddie_Snowbits wrote: »

I have absolutly no idea who Homeserve are and what your problem is, try again and explain in words that we can understand.

I actually think the problem is pretty clear