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Problems with 'print screen' when trying to capture a sill image from a video clip

I am trying to capture a screen print of a video clip and am having a nightmare.

I have paused the mpeg and have tried used the 'print screen' key on the keyboard and the program ‘snag it’ but to no avail. The image gets captured but you can’t move the image without losing some of it, if that makes sense.

The image looks like it is locked to the background and when you move the frame it just enables you to see a different part of the image. It is very strange and very hard to describe.

I have no trouble with print screen or snag it when not using it on top of the mpeg, so I wonder if anyone can help me?

Is there an option to turn a preference or mode off?
Rock on MSE!!!

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