EON - Signing up on a Sunday

planetf1

Is the EON website often partially down on a Sunday.

Been unavailable to signup all morning. Keep getting
"Our website is currently having problems" when trying to apply.

I seem to remember similar issues last time I switched to EON, but would have thought Sunday is a prime day for people sorting out their household finances (unfortunately)

odowdchr

planetf1 wrote: »

Is the EON website often partially down on a Sunday.

Been unavailable to signup all morning. Keep getting
"Our website is currently having problems" when trying to apply.

I seem to remember similar issues last time I switched to EON, but would have thought Sunday is a prime day for people sorting out their household finances (unfortunately)

No, i can't access my account either.

Our website has encountered a temporary problem in accessing your account.

If you need to speak to us we'll be happy to help with any queries you have, please call us on 0845 059 9905.*

coldstar

Cant access my account either,I get the same message

planetf1

Very very sloppy from EON. Makes me doner if another supplier is a better bet.

These systems should be monitored 24x7. A small undetected outage is understandable, but to be down for many hours shows a lack of responsibility or at least communication.

A generic "this website is down" is ok for brief outages only. For anything pre-planned, or something that has occured that is being fixed should cause EON to have a specific message on their page advising customers of the issue.

For a major utility to not have this information is a pretty poor show on EONs behalf. We are now in 2009. Online customer service is not optional, it's a mandatory part of doing business.

odowdchr

The account section is still down this morning as well

Meadows

The accounts access section is now available (8:50 am)

planetf1

Well I was going to switch to EON, but didn't find this situation particularly impressive.

Is this a very occasional one-off or a regular occurance?

Ok I know I would only use the account site infrequently, but I worry it suggests other sloppiness in their administration capabilities?

Meadows

planetf1 wrote: »

Well I was going to switch to EON, but didn't find this situation particularly impressive.
Is this a very occasional one-off or a regular occurance?
Ok I know I would only use the account site infrequently, but I worry it suggests other sloppiness in their administration capabilities?

I have never had a problem getting in to my account until yesterday, and never had any complaints about Eon since I have been with them (about 5 years).

E.ON_Company_Representative

Hi Guys,

Sorry for the inconvenience this website fault has caused you, like any website we have technical difficulties from time to time, but this certainly isn’t a regular occurrence.

Thanks as well for the feedback :T regarding the message we display, I’ll certainly pass this on, like anything the details of the website and its design are under constant review.

Everything now appears to be functioning correctly.

Brian