Leaving 1 star DSR ratings.

StaffsSW

I'm wondering how many people do leave a one star rating for sellers and how often?

I've read on here before about people doing it out of spite and curiousity, but looking at my own reports, I've only had 8 left in total for me over the last 12 months.

Unfortunatlely, 4 were from one customer on one sale, and that has taken me out of the Top Rated Seller programme, reducing exposure and reducing discounts - this is despite 100% feedback, and straight 4.9 star ratings overall.

Never mind - it happens...

But then I got into deep analysing the DSR reports, and lo, it turns out that it is relatively easy to identify the buyer who left the 1 star rating for me!! I've spent the morning on MSN to a few other sellers, and we have now identified a total of 18 individual people who have left 1 star ratings, all of whom are now blocked.

So according to ebay it is not possible to identify them, but by using the reports that ebay give us, it is very possible. The reports run on the date that the sale took place, but the scorecard/dashboard looks at the date the feedback was left. Therefore it is not difficult to marry up the two to identify a specific tranasction that resulted in a one star rating.

I have no plans to sabotage any of those accounts, or make contact with them about it, (although there is one seller I was speaking to who is absolutely livid) but mine turns out to be a relatively regular customer - so we'll see what happens when she next tries to make a purchase. The comments she left were glowing positive - how very duplicitous of her!

In theory, if a seller is only worth 1 star, it's unlikely that any buyer would return to them, but in the case of mine, I am not sure what she will say when she finds out she is blocked.

sequence

I've only left 1 on the dsr who sent a laptop in a thin cardboard box with no padding. The screen arrived broken and the seller refused to even communicate. So I left 1 on all the dsr's and a neg.

DaisyFlower

I've left low star ratings for sellers but only in the P&P category, therefore my feedback for the item can be good but it doesnt mean I have to be happy with all aspects of the transaction.

Ebay need to know that sellers can see this info and protect it more.

d123

I've left 1 stars in all categories before, the seller promised next day delivery in the auction and then took 3 days just to post the item (and then tried to blame the delay on RM until I told them the postmark date was perfectly legible), charged £4 for postage and then sent in a plain brown envelope with a 1st class stamp, and then took over a week to reply to emails.

Thought they thoroughly deserved the bad mark.

thepedestrian

free country ?

TurkishDelight

I leave 1 star more often than I'd like to.
If they make me go through a full paypal chargeback then they are getting low stars and if it is a box of fakes (which since I have no way of proving that they are fake I'm stuck with) and I suspect them of knowing that they were fake, then they also get low stars.

I'm most confused with our customers, one neutral, no negs in 3 months (and the neutral was from a french buyer so it shouldn't count) and yet three positive leaving people think our service is bad.
One of them evidently doesn't understand that things don't appear in your house by magic, since our same/next day despatch has taken a blow.

It is a ridiculous system, and open to such abuse- if we had more competitors, I wouldn't be at all surprised if we were very quickly knocked off the TRS pedestal. (We sell in what can only be called a dumb category- I don't think it is any surprise that a whole host of brand new sellers pop up during the school holidays. :rolleyes:)

Danger_Fourpence

IMO eBay should have started the 1 and 2 star markdown system with a clean slate for all rather than totalling them back over 3 or 12 months depending on selling volume.

I agree it's curious why buyers of multiple lots, who then leave low ratings, come back for more.

StaffsSW

Danger_Fourpence wrote: »

IMO eBay should have started the 1 and 2 star markdown system with a clean slate for all rather than totalling them back over 3 or 12 months depending on selling volume.

Somebody likened that to the government announcing new speed limits, then fining people who exceeded them prior to the change.

DaisyFlower wrote: »

I've left low star ratings for sellers but only in the P&P category, therefore my feedback for the item can be good but it doesnt mean I have to be happy with all aspects of the transaction.

Ebay need to know that sellers can see this info and protect it more.

But did you leave a positive of neutral comment with the ratings? By rights, how can it be a positive feedback, if you were not happy with an aspect of it.

The other examples above suggest that they were not happy with the transaction and left the appropriate neg or neutral along with the low ratings.

Why leave a positive comment, but negative scores? And if the seller is to learn from it, then surely they need to know exactly why that transaction was unsatisfactory?

It was my quest to learn where I could improve that led me to investigate the anomoly in my ratings. I had only received 4 low ratings in 12 months which can be attributed to standard statistical practice, but to suddenly receive 4 in a short period of time indicated a specific issue that any seller worth their salt would investigate and take action on.

Thankfully, the new reporting does now allow us to track down the specific issues.

cyberbob

If I leave a 1 star which I do on occasion it would be with a seller I wouldnt shop with again. The feedback will reflect this also

I've just had a seller email on dispatch and in that email they say leave positive feedback and 5 stars! If I was vindictive I would be tempted to leave 1 across the board. Instead they will get no feedback as SARS are my experience of the sale. So I don't take to sellers telling me I should leave 5 stars. I don't tell my customers if they want to leave feedback it is up to them the rating

RFW

thepedestrian wrote: »

free country ?

Which one and have you got a voucher?;)

I think the few one stars I've had have been deserved, or if they were from someone else it balances out! I haven't had many and made the TSR but I'd expect at the current level to keep dipping in and out of it.
Most buyers aren't sellers and don't know the relevance of the star system.

I did block one buyer for feedback that I wasn't happy about and that she was impossible to please, she sent me an email saying that as I had blocked her she didn't want to deal with me again, d'oh!

lallysmum

I have only recently left my first one start for dispatch time. In the listing it stated dispatch within 2 days, the item was posted after 11 days, coincidentally the same day I opened a paypal claim. I try to make it a point to check the date on the stamp (if large letter from PO stamp) to see when the item was posted, rather than rate on when I received it.

Sometimes I have been tempted to leave a low rating for p&p charges, but that's only because it has annoyed me that I had bid without looking at the rate. Hardly the sellers fault though, so I just mentally mark myself down.

All that being said, I have had a 1 star for delivery times on something I posted the same day as auction won (won at 16.54) and that arrived the next day! Grrr.