Egg - received text from them regarding "urgent message"

Twopints

I received a text, apparently from Egg:

"Dear Twopints Please log in to the secure area at www. egg. com. An urgent message will be displayed on the webpage you see after your security details"

Has anyone else had anything like this?

There was no "urgent message" - anyone know if this text is legit?

jonesMUFCforever

Sounds like a scam to me - send Egg a secure message if you don't want to phone them.

Next one could be something like log in at www.egg/scam.com etc etc - some people would log in and find their details stolen.

Twopints

Yes, it sounds like a scam to me, too!

I have sent them a secure message but they are not the quickest at responding. I would phone them but their phone lines are closed till 8am Monday.

The text was received on my work mobile which I do not generally give out but which I used as my contact number with egg and addressed me by my correct first name. It's all a bit odd.

Cazza

I've had a text like this from them before and it was genuine - of course that doesn't neccessarily mean your's is! They had also sent me an email and there was a message waiting when I logged in. If you're concerned, might be worth looking up their number and calling them to check up???

olivetti

I got one as well. It's not a scam. I logged into my account and there was a message there about missing a payment. CS seemed to have had taken a lot of calls regarding it. Looked at my account and said there was not a problem.

Lokolo

Who would have a scam telling you to go to www.egg.com?

Cazza

olivetti wrote: »

I got one as well. It's not a scam. I logged into my account and there was a message there about missing a payment. CS seemed to have had taken a lot of calls regarding it. Looked at my account and said there was not a problem.

Yep, mine was about a missed payment too. The fact that my DD is for the full balance every month and they were the ones who hadn't requested any payment because there was a refund on my card which cleared the balance apparently doesn't stop them from sending a ridiculous number of messages and making a silly number of phone calls! :rolleyes:

buses7675

Hi All,

I had exactly the same thing too!

Had me worried at first that the DD hadn't gone through, but both my payment to Egg and debit from the bank are shown as having gone through as normal last week, so I think Eggs system must be up the wall!

Cheers

buses7675

lisyloo

Who would have a scam telling you to go to www.egg.com?

That wasn't what it said.
I think https://www.egg/scam.com was meant to represent a difffernt site.

LongTermLurker

lisyloo wrote: »

Who would have a scam telling you to go to www.egg.com?

That wasn't what it said.
I think www.egg/scam.com was meant to represent a difffernt site.

jonesMUFCforever: Sounds like a scam to me

Twopints: Yes, it sounds like a scam to me, too!

I'm with Lokolo

The "scam" could occur if the message could carry a URL, such that the link was to scamme .com/egg.html but the text that represented it just said www. egg.com - that may be effective where it was received on a phone with internet access - not sure if you can embed links in a text message??

The real problem is with the banks, and I've noticed a disturbing trend (Halifax, A&L) to leave digitised voicemails telling you to ring an obscure phone number to speak to the fraud department. Allegedly you are then prompted to enter a few characters from personal info - not all of it, but even so, the banks are undermining the enormous amount of good that's been achieved in recent years.

Only 5 years ago, the man on the street was unaware of "cyber fraud" and would click on email links and watch joke videos to his heart's content. Over the following years, he became at least partially educated and developed an understanding of risk - now the banks are wiping that out by encouraging people to trust any message they receive. They're opening back up the world of social engineering.

It's no good saying "well you only have to enter 2 characters if it's a genuine call/message" - the point is banks have been rightly saying "we will never contact you unanounced and will never ask you to enter personal details... always type the address in fully... never use links...etc). Now they're saying it's OK to trust a computer generated voice that has been sent from an unknown 0845 number, announces itself as "an important security message from Halifax Bank of Scotland" or whatever, which then tells you to dial a previously un-advertised (different) phone number, where you are told you will need to enter some security information! If anyone follows the instructions, albeit genuine, they must be mad! :mad:

Twopints

Just to confirm that I have now received the same message as some others stating that I had an overdue balance. Even though I pay in full by DD each month.