Scottish power! GOING BACK 11YRS

gtone28

OKay this will be a long one.....We have been with scottish power now for 12 years now, 15yrs going back over different address. Every address has been on a pre-payment meter.

Anyway a couple of years ago about 3 not completely sure a rep from EON turned up on the door step and my wife signed up for them. A couple of days later a salesman from scottish power turned up at the door and was asking people who had switched over. He spoke to my wife and talked her into staying with them instead of signing over (£30 incentive) she did this and he told her to continue using her oringinal card to get the credit for the machine and not to use the one EON would be sending out.

We got the cheque but we also got another for the same address same surname but in my 10yr old daughters name we did'nt think anything of it and called them up and destroyed the extra cheque.

A couple of months ago 2009 now, British gas turned up at the door and my wife decided to switch because they where cheaper and offered £30 free credit on the machines. The same thing happened about a week later the same scottish power rep turned up and talked her into staying and offered £30 incentive again. She did and he said the same thing just use your scottish power card to by credit for the machine and not to use the brittish gas one.

Anyway after a month we recieved a bill from scottish power saying we owed them £120 for electricity my wife called them up and they said it was from a previous address 8yrs ago. She told them she'd lived in this address for 12yrs now and they changed it and said it was longer she also told them every address she had been in had Pre-payment meters (pay as you go) so how can you run a bill up when you can only use what you pay for. Anyway they sent a man out and put the bill on the machine, now we pay £30 a week for £15 worth of electric.

We recieved another letter addressed to my daughter who is now 14 saying she owed them £120. We called them up and after explaining everything to them they realized that they where charging the same house for 2 lots of electric.

They sent a letter out saying it was clear, but it wasn't, another letter came out still saying we owed them money and they had tracked it back to either 2001 or 1998 and that we didn't have a leg to stand on and have to pay for it because they add up all the credits made on the machines and compare it to the amount of electric used and the difference is £120 down. I am really confused because I explained to them in an easier format "if you have a pay as you go mobile phone and put £10 on it all you can do is use £10" they agree'd but they couldn't see if you buy £10 electric all you can do is use £10 electric.

Where going to the CAB on monday because everytime we speak to them it feels like where going round in circles.

I can't understand how it's took them a possible 11yrs to work this out and are able to just demand money from years ago.