Your views on this please

Lifecoach

I purchased some training for myself as an individual for £3000. The training was due to start in December for the first part and then next May/June for the next part. Unfortunately due to personal reasons I have had to cancel. I checked with the Terms and conditions which state:-

4. Cancellation 60 days plus from start of course – full refund of fees paid less pre course materials.

I notified them of my cancellation last Monday which was 70 days prior to the start of the course. Now the pre course materials cost £445 and they say the manual is £34.50....ok fair enough....but they are asking me to pay and admin fee of £28.75, postage and packing £23 and credit card charge of £90!! So they are taking £622 off me for cancelling. They dont accept the materials back and insist on the other charges.

This has been an expensive experience....and it feels unfair.....is it fair please? Thanks:rolleyes:

pendulum

4. Cancellation 60 days plus from start of course – full refund of fees paid less pre course materials.

Nicely written term. It couldn't really be more clear cut.

It IS 60 days plus from the start of your course, so they should give you a FULL REFUND less the cost of the pre course materials.

An administration fee? What administration fee? You agreed that if you cancelled you would get a FULL REFUND less the pre course materials. An "admin fee" is not a pre-course material at all! If they wanted to charge an admin fee, it should be there in the T&C's. If it isn't then you don't have to pay it.

Credit card charge? Again, same thing.

With the postage and packing though, if that is for the postage and packing of the pre-course materials then you may arguably have to pay that.

As they are being awkward, you could be too. Ask them for proof of the cost of the pre-course material (as it seems expensive) and argue that as you've paid for it, it should be provided to you.