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Problems with refunds from virgin trains
I recently applied for a refund from virgin trains , I did everything they asked however I checked my statement recently to find the have refunded me £40 short of the correct amount.
I have spoke with them several times on the phone and sent 2 letters but I seem to be hitting a brick wall , every time I am told it will be sorted in the next two days yet over a month later I am still waiting .
As a last resort I was thinking about emailing the CEO but am unable to find an email address
Does anyone have any suggestions
I have spoke with them several times on the phone and sent 2 letters but I seem to be hitting a brick wall , every time I am told it will be sorted in the next two days yet over a month later I am still waiting .
As a last resort I was thinking about emailing the CEO but am unable to find an email address
Does anyone have any suggestions
0
Comments
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The Chief Operating Officer of Virgin Trains is Chris Gibb and his email address is: [EMAIL="chris.gibb@virgintrains.co.uk"]chris.gibb@virgintrains.co.uk[/EMAIL].
And sent a letter of complaint to the address below;
Chris Gibb
Virgin Trains
85 Smallbrook Queensway
Birmingham
B5 4HAWhoa! This image violates our terms of use and has been removed from view0
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