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I just want everyone to know: Lakeland Plastics...
carolinosourus
Posts: 1,048 Forumite
... are amazing.
I placed an order last Saturday online, I was expecting it to arrive this week sometime, however it still hasn't. We're moving on Monday and in the order were those vac-sac bag things for all the duvets, pillows etc etc. I kept calling as they hadn't arrived by Thursday and I was assured that they should be with us by Friday. They weren't. I checked the order status this morning and it was showing "calling card left". I was like, what? We had them delivered to BF's work address and their building is staffed until at least 9pm at night so I was sure that couldn't be right.
I called them this morning at about 9am and spoke to a lovely chap who assured me that he would do all he could. I even said that I could go and pick them up from somewhere! I got a phone call back saying that he had arranged for a taxi to go to the Brent Cross store (our nearest), to pick up the bags, to then bring them to our flat!!!! :j(and I don't have to pay for the taxi)
What incredible customer service is that????
Sorry, I'm still in a bit of shock! (I'll be writing to them to let them know how amazing they are)
In conclusion, I would rather pay slightly more for goods that you may be able to get slightly cheaper somewhere else because you gain amazing customer service... As my dad says, for some things it's about value rather than cost!
Caroline
PS I've also posted this on the Old Style board
I placed an order last Saturday online, I was expecting it to arrive this week sometime, however it still hasn't. We're moving on Monday and in the order were those vac-sac bag things for all the duvets, pillows etc etc. I kept calling as they hadn't arrived by Thursday and I was assured that they should be with us by Friday. They weren't. I checked the order status this morning and it was showing "calling card left". I was like, what? We had them delivered to BF's work address and their building is staffed until at least 9pm at night so I was sure that couldn't be right.
I called them this morning at about 9am and spoke to a lovely chap who assured me that he would do all he could. I even said that I could go and pick them up from somewhere! I got a phone call back saying that he had arranged for a taxi to go to the Brent Cross store (our nearest), to pick up the bags, to then bring them to our flat!!!! :j(and I don't have to pay for the taxi)
What incredible customer service is that????
Sorry, I'm still in a bit of shock! (I'll be writing to them to let them know how amazing they are)
In conclusion, I would rather pay slightly more for goods that you may be able to get slightly cheaper somewhere else because you gain amazing customer service... As my dad says, for some things it's about value rather than cost!
Caroline
PS I've also posted this on the Old Style board
**Thanks to everyone on here for hints, tips and advice!**:Dlostinrates wrote: »MSEers are often quicker than google
"Freedom is the right to tell people what they don't want to hear" - G. Orwell
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