Cd Wow - Warning when using Nectar points

babymoneyblagger

I pre-ordered Fifa 10 for the psp back on 14th September 09 and sent an email to cdwow today to ask when they send pre-orders here is the reply I got :

Hi xxxxx,

Thank you for your e-mail.

Please be informed that usually a pre release item gets dispatched with 24-48 hours of its release date.

The "FIFA 10" has been released today and will be dispatched soon for you.

Once it is dispatched you will receive a dispatch notification e mail.

Sorry for the trouble caused here - we do genuinely appreciate your understanding and patience.

---

then a few minutes later got this reply as well:

Hi xxxxx,

Further to my previous e mail, I would like to inform you that I have cancelled "FIFA 10" in error.

As soon as the cancellation is confirmed by our system we will reprocess your order.

Sorry for the trouble caused here - we do genuinely appreciate your understanding and patience

---

So I emailed them back and got this reply:

Hi xxxxx,

Thank you for your email.

I am sorry for the delay in despatching this item to you.

We have experienced a delay in receiving this product from our suppliers and we have been informed that it will be dispatched within 7-10 days.

If you wish to cancel the order and receive a refund due to the delay please let us know and we will arrange this for you.

Once again, sorry for the inconvenience caused to you by this delay, and thank you very much for your patience, it is sincerely appreciated.

---

I have sent in a 2 complaint emails to Nectar I cannot wait to hear their reply.

Cd wow are the worst place to order things from and I would never order from there again, from their carp excuses down to their sheer incompetence was not an experience I wish to repeat - You have been warned

babymoneyblagger

and to top it off, I have just been sent this:

Dear xxxxx ,
Thank you for placing your order with us here at CD WOW!
We are writing to you regarding your order xxxxx for FIFA 10 (Product code: xxxxx)

Unfortunately despite our very best efforts we are unable to get further stock of this item from our supplier.
Your order for this item has now been cancelled and a refund will shortly be processed back to the account from where the original payment was debited.
We hope you will accept our apologies for any inconvenience that this has caused. Thank you for shopping with CD WOW!

Bunch of incompetent tw*** (please insert depletive word of your choice)

DCFC79

Why contact nectar about it, its nothing to do with nectar, yes it looks like cd wow cant decide whats what

babymoneyblagger

DCFC79 wrote: »

Why contact nectar about it, its nothing to do with nectar, yes it looks like cd wow cant decide whats what

I think nectar have a lot to do with it as they are offering you rewards with this company and promoting them on their website, which gives nectar a bad name when they fail customers who use the rewards this way - nectar should wake up and smell the coffee, cdwow are bad press for them, they should get rid of them a.s.a.p as cdwow cannot forfill orders or even tell the truth (see my emails for details) to customers.

babymoneyblagger

and once more for luck:

Hi xxxxx,

Thank you for your e-mail.

We are very sorry, I can confirm that a replacement order for this item will be processed, as the item was cancelled by mistake

If you have any further enquiries then please do not hesitate to contact us.
Kind Regards,

and once more the saga continues .........

Jakg

Why the hell would Nectar care?

Dave101t

he means its shoddy of nectar to 'partner' with such a bad company so wants to complain to all and sundry.

babymoneyblagger

Dave101t wrote: »

he means its shoddy of nectar to 'partner' with such a bad company so wants to complain to all and sundry.

I think you will find you have lost your way around this site, this is the praise, vent & warnings part of the site, where people come to tell of their experiences of different companies, not for people to add irrelevant things to what others people are saying here, if you didnt like what was said then thats fine but please do not add things that are irrelevant to the thread.

DCFC79

Jakg wrote: »

Why the hell would Nectar care?

exactly my thoughts,

DCFC79

babymoneyblagger wrote: »

I think nectar have a lot to do with it as they are offering you rewards with this company and promoting them on their website, which gives nectar a bad name when they fail customers who use the rewards this way - nectar should wake up and smell the coffee, cdwow are bad press for them, they should get rid of them a.s.a.p as cdwow cannot forfill orders or even tell the truth (see my emails for details) to customers.

i cant see nectar removing cd wow as a partner all becuase of 1 person, feel freee to try but i cant see you getting very far,

Jaffa.

babymoneyblagger wrote: »

and once more for luck:

Hi xxxxx,

Thank you for your e-mail.

We are very sorry, I can confirm that a replacement order for this item will be processed, as the item was cancelled by mistake

If you have any further enquiries then please do not hesitate to contact us.
Kind Regards,

and once more the saga continues .........

But I thought they cancelled it because there was no stock? Just dont deal with them again, they'll learn.