Return to BT nightmare

Wayne3765

Placed an order for line rental to move from Sky back to BT , this took place on 28/09 but due to the change I was given a new phone number.

The day after the line changed back to Bt I had an SMS message from BT saying an order had been placed for yet another new number which would have been my third number in a week.

As I was confused why I needed another new number I called BT customer services and they said they would stop the order and I'd stay on the one I was using and I could give this number to my contacts , broadband provider etc.

Today I have been informed by someone trying to call me that my line was dead , I've now found out the order didn't stop and I am now on my third phone number in a week and no one can contact me until I phone them all with the number again.

I am currently on the phone to India ( 36 minutes so far ) but as yet He has been unable to order the number to change back.

Edit : Pm'd this to BT rep , hopefully they can help me.

Wayne3765

After 55 minutes on the phone to India I've been told the number might move back to the other one next week and as way of an apology for the mess they've caused BT will give me ONE WHOLE WEEK line rental free , very generous of them considering I have no incoming calls all weekend unless I call everyone again to tell them of the ( hopefully ) temporary number.

Normally this wouldn't be too bad but my ****** mobile is away for repair as well so I can't be contacted on that neither.

BT_company_representative

Hi Wayne3765

I have sent you a pm please reply and we can look into this further for you.

Stuart

Wayne3765

Thanks , I've replied to your pm with the details you need.

Wayne3765

I had a call from Patrick on saturday morning and he confirmed that an order had been placed to change the number back to the original today ( Monday ).

Tried all day and I'm still on the rogue number so I called BT customer services again and have been told that it was MY FAULT as BT don't change numbers without being asked to do so and also it won't actually change until Thursday.

When I asked why I was lied to when I was promised it would change today all he would say is it is ordered to change on 8th October and just kept repeating that at everything I asked him ,at that point I was starting to get so frustrated I had to put the phone down before I told him where he could shove his pre written script and his hollow apologies.

Wayne3765

To BT reps, can't reply to your latest PM , your inbox is full.

Thanks for the reply but all you've done is confirm that the changeover has been put back to the 8th and not even attempted to answer why this has happened despite being promised it would've been completed on the 5th.

I'm now stuck with another 3 days of useless telephone service, let's hope I get a better answer / service from the email I sent to Ian Livingstone which he has passed on to senior service staff to investigate.

Wayne3765

Despite being told by customer services and confirmed via pm from BT rep that nothing could be done to bring the date of change forward from the 8th it was changed by 10am today.

I sent an email off to the CEO's address last night , I had a reply back within an hour saying it would be passed on to his senior staff to deal with today.

Received an email from Pip at BT today saying they had

requested immediate attention to the order that will return the
telephone number

The number was back within half an hour.

If the BT REPS had done everything they could to help how come they couldn't get the order brought forward or contact someone above them on my behalf who could look into it ?