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Beware:check ur BT bills for "free" incl 0870 calls being charged

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Comments

  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Checkincherry and Happy New Year

    I have refunded the charge for the call on the 03/10/09. I feel that this charge has appeared due to the date it was made.

    However regardless I have also sent off a further request to ensure that this error does not reoccur in the future.

    Thanks for letting me know.

    Stuart
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Synapse321

    I feel I must respond. I am sorry if your details have been passed to another department. I can advise that the advisors who post under BT Company Representative are here as Heinz rightly said to try to escalate and resolve issues on behalf of BT.

    If this e-mail was passed to another department it was so in error. E-mail me with the details to the e-mail address in our public profile, stating what happened. I would like an opportunity to resolve this.

    Stuart
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • checkincherry
    checkincherry Posts: 30 Forumite
    ..for stepping in so promptly and "righting the wrong". Really appreciated. :T

    cherry
This discussion has been closed.
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