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Signed up with click energy 5 and charged standard tariff
Moved to our new house a year ago and signed up with BG with Click Energy 5.
Just received two letters saying I have been under paying and BG are to increase my direct debits.
I've never had an issue with their estimations before with my old house as the bill corrects itself for summer / winter usage so I checked my account online. (I know I should check it regulary!)
My online account has two different customer account numbers. 1 for gas the other electricity and my traiff is 'Standard' and not CE5.
1. Is it normal to have two different customer numbers?
2. I'm assuming I have been charged the standard tarfiff and not the tariff I signed up for. Can someone please give me some advice if they have experienced this issue with BG.
Many thanks,
Dan
Just received two letters saying I have been under paying and BG are to increase my direct debits.
I've never had an issue with their estimations before with my old house as the bill corrects itself for summer / winter usage so I checked my account online. (I know I should check it regulary!)
My online account has two different customer account numbers. 1 for gas the other electricity and my traiff is 'Standard' and not CE5.
1. Is it normal to have two different customer numbers?
2. I'm assuming I have been charged the standard tarfiff and not the tariff I signed up for. Can someone please give me some advice if they have experienced this issue with BG.
Many thanks,
Dan
0
Comments
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Welcome to the forum.
Each account has a different 12 digit customer reference number.
Do you have any correspondence confirming you were on Click 5?(email/letter)
If not, they should have a record of your telephone call.
I would call them first, write later if required, and get charges backdated to when you moved it.0 -
If you are going to call, the freephone number is 0800 048 01010
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Yes I keep all emails and have a copy that i signed up to Click Energy 5.
I'll give them a call and see what they say.
Thanks for the advice
Dan0 -
Let us know the result please.0
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Called BG customer service and they asked me to email my confirmation and write a short email explaining I have been charged the wrong tariff.
Sent the email yesterday afternoon and received a call this morning from BG this morning apologising and back dated my bill saving me £200!!
So a good result and thanks for the advice.
Cheers,0
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