Advice regarding new phone line

gregshukla · 1 October 2009 at 3:23PM

Hello

I am moving to a new house in 2 weeks, and would appreciate some advice regarding phone lines.

I am in the last month of my phone line contract with BT at my current address.
I still have 6 months left on my EXPENSIVE (24 pounds a month

BT Broadband contract.

I called BT to shift the line over to my new house (which already has a phone socket).
The guy at BT call-centre told me that the line had to be re-connected and they would charge me 122.5 pounds for the same. I told them there is already a socket there so there is no wiring that needs to be done. He then asked me to hold on, spoke to open-reach and said that there is a line there but it has "quality issues", so they would have to install a new line.

I get the feeling they are only out to charge me 122 without having to do any wiring or anything else to justify the costs.

So, possible options I think I have are:
1) Cancel my current BT line, and get a brand new line at the new address in my girlfriend's name. Does anyone know if there is a scheme on to not charge the 122.5 for new customers? I see an offer on the MSE site, but only valid till 30 Sep.
2) Get a phone line from someone else.
- Does anyone provide free line installation?
- Will BT Broadband (to which I am contractually committed to for 6 months) work with any other providers line (talk-talk, sky etc)?

Would appreciate any help here, will leave rep!

Thank you so much in advance!

Greg.

Heinz · 1 October 2009 at 3:46PM

The BT offer of free installation subject to an 18 month contract and making 10 chargeable or inclusive calls per month has been extended until 31st December - call the Customer Options team on 0800 800 030, Option 1.