gas rebate

westhamal

Im with British Gas and have just checked my bill online. it says i am £457.00 in credit!!! Does anyone know if i can get or demand a refund as this seems an awful lot of money to be in credit by. I know that my gas consumption will rise in the Winter months but surely not by over £400!

Bark01

When was money last taken out?

I pay by monthly DD and build up credit over 3 months so it looks like I'm about £250 in credit at the end of the quarter but then the bill comes and wipes most of it out.

Although I pay monthly I'm still only charged quarterly.

Over the summer as I don't use as much the amount I'm in credit creeps up to around £400 but over the winter it reduces.

McKneff

You dont need to demand it. You just write to them and ask for it nicely

Cardew

westhamal wrote: »

Im with British Gas and have just checked my bill online. it says i am £457.00 in credit!!! Does anyone know if i can get or demand a refund as this seems an awful lot of money to be in credit by. I know that my gas consumption will rise in the Winter months but surely not by over £400!

Welcome to the forum.

As stated above, your Direct debit payments are credited to your account each month, but the account is only debited quarterly.

So if you look on-line you can get a totally false picture.

An example to illustrate:

Assume you pay £100 a month on the first of each month.

You were, say, £50 in credit with your last bill on 07 July. On 01 August your account will show £150 in credit, 01 Sep £250 in credit, and 01 Oct £350 in credit.

Therefore if you look on line today you are £350 in credit. However on 07 Oct you get a bill of £270 debited and you are now only £80 in credit.

So the only time you get a true picture of your account is when your bill is debited.