cancelling a new BT line (virigin media telling tails?)

BurnsieUK

Right,

Following on from another of my threads;

I have a 12 month contract with BT, the line was fitted Tuesday at a cost of £123.

I don’t need the line anymore (Sky told me I needed one, but then I can’t get sky, so gone with virgin media).

when speaking to virgin they said BT are legally obliged to give a 18 day cooling off period, so I could cancel my contract with BT.

BT say (and this is how I read it) that when I signed up and arranged an engineer to come to install the line I have up until midday the day before that (Monday just gone) to cancel and thereafter I am entered into a 12 month contract.

So, how is telling porkies.

BT or Virgin

Both say they are correct

many thanks

B

espresso

You placed an with BT, they have supplied what you ordered and you are bound by the terms of the agreed contract. I think that you should ignore what Virgin have told you. Why couldn't you get Sky? Do you mean that you couldn't get Sky on a free installation deal?

BurnsieUK

cant get Sky due to trees in the way

BT_company_representative

Hi BurnsieUK,

Just a quick note to clarify that any customer has up until noon the day before their service is to become active to cancel their order.

Regards,
Jon.

BT Support.

Heinz

BurnsieUK wrote: »

So, how is telling porkies.

BT or Virgin

Both say they are correct

My money was on Virgin from the start because of the 18 days thing. A very odd figure.

BurnsieUK

BT_company_representative wrote: »

Hi BurnsieUK,

Just a quick note to clarify that any customer has up until noon the day before their service is to become active to cancel their order.

Regards,
Jon.

BT Support.

booooo, but thanks for answering

im still blaming Sky