Citibank - how do I get through?

Isatou

I have received my card and password for a Citibank savers account but just cannot get through to register the card - and so deposit funds. Is anyone else having this problem?

crumpetman

what number are you dialling? I just tried and got straight through to the automated line.

Edit, sorry just read another thread and didn't realise you have to phone another number to activate the account itself even after registering the card on the automated line.

CLAPTON

with great difficulty but found that trying at 8:05 am worked with only 5 minute wait

spike87

Yeah try not to phone at peak times. I phoned today at 13:00 and got through within 10 minutes.

deep_pockets

rang yesterday at 4.20pm....gave up after 21 minutes!!

tried this morning at 8.10am .........gave up after 11 minutes!

just beggars believe, that they are making it this difficult to get a new a/c up and running.

what makes it worse,is their is no way around this.

beginning to wonder whether to carry on bothering, as only 0.15% better rate than my existing e-savings provider:mad:

Mr_K

You've done well to get a card & pin. Applied as soon as the account was launched, haven't heard anything yet.

deep_pockets

I DON'T BELIEVE IT!!!!!!!!!!!!!

finally got through, after 18minutes and activated account= yipeee


went online to register for online banking , tried to read e pin number which is difficult to read, had 4 attempts guessing what the combination is and now been locked out!

back on phone to phone no displayed in red on screen, got through after 8 minutes...result they will send me a new e-pin, which willtake up to 5 days

why do things have to be so complicated:mad::mad::mad::mad: