tissot t-touch watch letting in water

cornz

4743hudsonj wrote: »

you really shouldnt be posting on the consumer rights forum if you beleive your rights end at warranties.......

they are in fact an EXTENSION to your statutory rights (thats why products have this does not affect your statutory rights under complaints info)

to the op, you are infact correct about he sale of goods act. and i am confident in your case BUT

as the product is over 6 months old, the sale of goods act states that the burden of proof for inherent faults from point of manufacture is on yourself and not the retailer (this is who your contract is with by the way.)

so for starters we need to establish WHO you bought the watch off and deal with them ONLY.


once we deal with that, the next stage is to acquire a jewellers report on the fault. Now this WILL be out of your own pocket but only initially (assuming claim is successful). you need this as it acts as your independent un bias proof that the watch was (or it may not be) faulty from manufacture.

If they confirm faultiness then your next step is a letter before action to the retailer (if its not Tissot then tell us as this would be very sudden without asking them first). if they refuse or dont reply then file for small claims. it will incur you about £30-£35 and you represent yourself. if you win then all your costs are covered including the report and the watched repaired or replaced.

what you need to think of long and hard is that if you lose (there is a chance as it is nearly 3 years old) are you able to afford the engineers costs, court costs (between £25 and £45 depending on where you claim online/N1 form and how much the claim is worth) etc

http://www.hmcourts-service.gov.uk/courtfinder/forms/ex301.pdf

this gives you a lot more info

sorry for the long post and if i missed anything out.

The long post was most informative.
TBH, ive spent about 60 quid getting this far, by the time i've messed about with reports etc, it will have cost me more than the repair.
I think i will pay the repair and flog the watch on flea bay, titanium t-touch anyone? 2 and a quarter years old, full service history, recently serviced by tissot.
Any takers? ;-)

seriously though, thanks to all for your valuble input.

4743hudsonj

cornz wrote: »

The long post was most informative.
TBH, ive spent about 60 quid getting this far, by the time i've messed about with reports etc, it will have cost me more than the repair.
I think i will pay the repair and flog the watch on flea bay, titanium t-touch anyone? 2 and a quarter years old, full service history, recently serviced by tissot.
Any takers? ;-)

seriously though, thanks to all for your valuble input.

yeh the report will undoubtedly cost £150 plus

so a cut your loses situation.

and no problem, its what were here for