Acer aspire 5735 laptop.

lisa_martin_2

Hello fellow MSE''rs

I'm hoping you can help me.

January this year my very old but very trusted Fijitsu Siemens Laptop blew up. it wasn't the lappy but the charger that took the lappy out :sad face: So I got on to the insurance company and they sent me £360 in comet vouchers for the replacment. I wasn't extatic by the amount but as depreciation sets in and the laptop was old I accepted. Anyway, off I went to buy a lappy only to find out that in Comet at that time I couldn't really buy a great laptop without adding money to it and at that time just after christmas I didn't have the kind of money available at a drop of a hat for the many Apple Airbooks they had on display so I looked a little on the lower budget end shall we say........

Acer!

GRRRRR :mad: GRRRRR :mad: GRRRRRR:mad:

And the thing is I still had to put money towards it!

The problems I am having at the moment with this lappy is unbelivable.
It runs when it wants too, it over heats when it fancy's it and shuts down because its been online for more than 1 hour at a time.

I was wondering where do I stand with my rights as a consumer?

I phoned up Comet who told me I had to phone Acer but I was led to believe that it's Comet who have to do whatever it is they have to do to sort the problems out. I phoned Acer, needless to say I got through to their customer support in India who was reading from a screen and really didn't understand the problem. Acer are in plympton, Devon. I live about 20miles from them and wondered would it be worth going there? but then I thought it is Comet who need to deal with this problem and not Acer?!

Basically i'd like my money back but I don't think that would happen. but i'm not sure its a repairably job as it seems to me like its a manufacturing fault as the laptop isn't well vented to let the heat escape? I don't know really i'm no lappy expert.

What should I do to resovle the problem?

Thanks.

Lisa

Esqui

I'd go into a Comet store and get them to organise the repair. While Acer are most likely their repair agents, they must organise it if you do not wish to.

Widelats

It is i think Comets problem.
I would write a letter to Comet telling their manager the laptop is not fit for use as intended, see what they say. Or go to their store and demand a refund.

acer UK number i used is: 08708531000 they will give you a code number to tell DHL couriers for collection.

DHL couriers i used for authorised collection is: 08442480555

My parcel came back without my door number on it, luckily the same delivery guy collected my parcel and remembered where i lived, acer are truly incompetent.