BT line rental.

in Phones & TV
8 replies 1.3K views
My Mam asked me to look at her phone bill this morning as she couldn't understand why she was being charged £12.50 per month line rental. I rang BT and spoke to somebody who told me that is the normal charge. However, if she were to pay her bill on-line then it would be reduced to £11.25. Is this correct?

TIA

Replies

  • yes, thts correct
  • Much appreciated. I did just trawl the web-site and found that. Will have to buy her a super duper gaming rig and teach her how to use a puter. Pretty well stuffed if you're not puter savvy or don't know anyone who is. Not very fair BT.

    Thanks
  • YpaymoreYpaymore Forumite
    2.8K Posts
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    You get the reduction for agreeing to take paperless billing and paying by direct debit, not for paying online.

    http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=23823&s_cid=con_FURL_paperfree
  • BT_company_representativeBT_company_representative Organisation Representatives - Private Messages may not be monitored
    1.9K Posts
    Hi forexbert, BT's standard BT line rental is £12.50 a month inc VAT.. however you can reduce this down to £11.25 a month if you pay by direct debit and have paper free billing! You can set up a direct debit online via https://www.bt.com/directdebit and paper free billing via https://www.bt.com/youraccount. If you need any further help just drop me a PM and I will be happy to help you.. Thanks Natasha BT Support
    Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • HeinzHeinz Forumite
    11.2K Posts
    Part of the Furniture Combo Breaker Car Insurance Carver!
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    BT's standard BT line rental is £12.50 a month inc VAT.. however you can reduce this down to £11.25 a month if you pay by direct debit and have paper free billing!
    Actually, there's no reduction for paying by Direct Debit.

    You get a discount of £1.25/month for going paper-free but get charged £1.50/month extra for paying by any method other than Direct Debit.

    The standard price is, in effect, £14/month if you want a paper bill and to pay by cheque.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • Also if you dont make 10 calls a month - they will charge you £20....
  • BT_company_representativeBT_company_representative Organisation Representatives - Private Messages may not be monitored
    1.9K Posts
    Hi Hughesy84, The £20.40 charge only applies if on a special offer and don't make any calls through BT. Thanks Gail
    Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • HeinzHeinz Forumite
    11.2K Posts
    Part of the Furniture Combo Breaker Car Insurance Carver!
    ✭✭✭✭✭
    I'll never understand how people can opt to save themselves £122.50 by signing up for the free installation offer with it's '18 month contract' and '10 calls per month via BT' conditions and then complain when they get charged extra for not making the required calls.

    Those calls will cost nothing (all UK 01, 02, 03, 0845 and 0870 calls of less than 60 minutes are inclusive - free - at the weekend even on the lowest calls package).
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
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